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Cannot login and install with new PC. Security code is invalid even if it's correct
I have been struggling with the installation on my new PC laptop. It asks for SECURITY CODE but it says invalid even if it's not.
Now I reached the number of attempts to login and my account is loc...
Hey there,
The issue is cleared up!
For the record, when I attempted to log in with my new credentials, it would send a code to my email, for the purpose of verification. When I would attempt to use the code in Dropbox Desktop, it would first throw a longer (very nonspecific) error message (which I cannot recall now), and then subsequent attempts to use the code would merely throw an "Invalid code" error. In other words, the email verification codes simply wouldn't work.
On a whim, I reset my Dropbox password again through the web portal, then used the new password in Dropbox Desktop, and now everything seems to be fine. But I appreciate the prompt response!
Hi, i am trying to install dropbox on a new laptop - everytime i go to put in the security code to link our computers, it says it is a 'invald code' or 'there has been a problem with this request' - plz help 🙂
- Megan
Dropbox Community Moderator
Hi nina08, let's jump right into this!
If you try to log into your account online, are you able to do so without any issues?
Also, if I were you, I'd try the "forgot password" option, change my existing password, and then try again. Can you give this a go?
Keep me posted!
