Cannot start Dropbox app on Macbook

[emilialiu]

Hi,

I installed Dropbox app on Macbook Pro, system Ventura 13.2.1 (22D68), but it cannot start. I have already tried to reinstall it, but still did not work.

And the error file:

bn.BUILD_KEY: Dropbox
bn.VERSION: 170.4.5895
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: fa81c833-cdff-58e6-a129-9c1ff63ae320
pid: 12546
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='huyusmac', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos="huyu's mac", pw_dir='/Users/huyusmac', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='huyusmac', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos="huyu's mac", pw_dir='/Users/huyusmac', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/huyusmac'
appdata: '/Users/huyusmac/.dropbox/instance1'
real_path='/Users/huyusmac/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/huyusmac/Library/CloudStorage/Dropbox'
real_path='/Users/huyusmac/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/j8/fq9dzr5x6690f0b7t17lm5bc0000gn/T'
real_path='/private/var/folders/j8/fq9dzr5x6690f0b7t17lm5bc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5196, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/6eae983f-6178-4407-92e2-3fc813227db5‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/6eae983f-6178-4407-92e2-3fc813227db5‘.}

[jcyc1]

Hi Nancy, 

I did not receive an email from you -- I did receive a link to a ticket being open but when I clicked on the link it just brings me to this page: https://www.dropbox.com/support/

Please advise on what to do!

Joey

[Nancy]

Hey @jcyc1! Just to clarify, when checking the email address that's tied to your Community profile here, you don't see any ticket number/email from me?

If you do, you should be able to reply back to me in the same thread.

[adrian b.16]

Dropbox app for Mac will not install on mac.

Prompts me to send you the text below which I pasted here as couldn't find a way to attach it as a file.

Please help, thanks.

bn.BUILD_KEY: Dropbox
bn.VERSION: 184.4.6543
bn.constants.WINDOWS_SHELL_EXT_VERSION: 66
bn.is_frozen: True
machine_id: caab14ba-92cb-57c0-ba04-b92ff9621fde
pid: 2471
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='**', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='ADRIAN **', pw_dir='/Users/**', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='**', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='ADRIAN **', pw_dir='/Users/**', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '**', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '***', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/*'
appdata: '/Users/*/.dropbox/instance1'
real_path='/Users/*/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/*/Library/CloudStorage/Dropbox'
real_path='/Users/**/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/1v/d4lg_nwj3655fppt_gq932wh0000gn/T'
real_path='/private/var/folders/1v/d4lg_nwj3655fppt_gq932wh0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5546, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/8334225e-f1df-41ff-b397-74b2692e7c27." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/8334225e-f1df-41ff-b397-74b2692e7c27.}

[Megan]

Hi @adrian b.16, I hope you're doing well!

Did you try quitting the app and relaunching it at all?  Could you check if this persists after rebooting your computer?

In any case, please keep me posted!

[adrian b.16]

I read relevant posts here about missing icons from the Dropbox folder. I tried every "solution" as apparently Dropbox is not able to issue a fix. I ended up trying a full uninstall and then a clean install. Every time I start the installed app I get the error message and the attached text file ...have you read the text file and is anyone there competent enough to tell me what's wrong please ? Thank you.