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Hi,
I installed Dropbox app on Macbook Pro, system Ventura 13.2.1 (22D68), but it cannot start. I have already tried to reinstall it, but still did not work.
And the error file:
bn.BUILD_KEY: Dropbox
bn.VERSION: 170.4.5895
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: fa81c833-cdff-58e6-a129-9c1ff63ae320
pid: 12546
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='huyusmac', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos="huyu's mac", pw_dir='/Users/huyusmac', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='huyusmac', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos="huyu's mac", pw_dir='/Users/huyusmac', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/huyusmac'
appdata: '/Users/huyusmac/.dropbox/instance1'
real_path='/Users/huyusmac/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/huyusmac/Library/CloudStorage/Dropbox'
real_path='/Users/huyusmac/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/j8/fq9dzr5x6690f0b7t17lm5bc0000gn/T'
real_path='/private/var/folders/j8/fq9dzr5x6690f0b7t17lm5bc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5196, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/6eae983f-6178-4407-92e2-3fc813227db5‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/6eae983f-6178-4407-92e2-3fc813227db5‘.}
Hi @emilialiu, and thanks for posting on our Community!
Can you let me know if you’ve already been in touch with our support team about this? If yes, can you please send me any ticket numbers you may have, so that I can have a look?
Let me know when you’re ready.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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I have this error problem too. Can't find how to contact dropbox support team, but happy for them to contact me on my registered email. I can then send over the longform error code. Thank you in advance!
Hey there, @danclarkis, happy Monday!
Do you get the same error message as the OP? If not, could you attach the start-up error code back here, to you reply?
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I couldn't get my Dropbox app to work. Keep showing the same error prompt as below: Does anybody know how to fix it? I have used the "fix permission error', yet, it still won't allow me to access Dropbox app.
bn.BUILD_KEY: Dropbox
bn.VERSION: 171.4.6182
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 10f9a72e-efc7-5dac-b636-d2226641262d
pid: 15649
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='valinagogulski', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Awalina Ramli', pw_dir='/Users/valinagogulski', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='valinagogulski', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Awalina Ramli', pw_dir='/Users/valinagogulski', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/valinagogulski'
appdata: '/Users/valinagogulski/.dropbox/instance2'
real_path='/Users/valinagogulski/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/valinagogulski/Library/CloudStorage/Dropbox'
real_path='/Users/valinagogulski/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/5v/lvvlkhqj18q_p4qgkf265xhh0000gn/T'
real_path='/private/var/folders/5v/lvvlkhqj18q_p4qgkf265xhh0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5219, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 857, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/72efcfc6-9a2d-4e9a-a54e-5717aa3aa28d." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/72efcfc6-9a2d-4e9a-a54e-5717aa3aa28d.}
@Megan Thank you. Here goes:
Text file (from yesterday, not this morning):
bn.BUILD_KEY: Dropbox
bn.VERSION: 171.4.6182
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 8262a460-2a1d-5111-a513-abea42da5864
pid: 7573
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='danclark', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan Clark', pw_dir='/Users/danclark', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='danclark', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan Clark', pw_dir='/Users/danclark', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'danclark', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'danclark', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/danclark'
appdata: '/Users/danclark/.dropbox/instance2'
real_path='/Users/danclark/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/danclark/Library/CloudStorage/Dropbox'
real_path='/Users/danclark/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/xv/f3f5nkks3bldxywzq03_hr4c0000gn/T'
real_path='/private/var/folders/xv/f3f5nkks3bldxywzq03_hr4c0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5219, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 857, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/9331ffb8-052a-4a13-8a62-4a53b90a38b3‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/9331ffb8-052a-4a13-8a62-4a53b90a38b3‘.}
Hi @danclarkis, could you try reinstalling the app, without uninstalling it first, by using this link, and let me know how it goes!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi @Jay
For info, I uninstalled and reinstalled yesterday.
Today, I have reinstalled without uninstalling, as requested. No joy. This is the error code this time:
bn.BUILD_KEY: Dropbox
bn.VERSION: 171.4.6182
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 8262a460-2a1d-5111-a513-abea42da5864
pid: 12319
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='danclark', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan Clark', pw_dir='/Users/danclark', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='danclark', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan Clark', pw_dir='/Users/danclark', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'danclark', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'danclark', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/danclark'
appdata: '/Users/danclark/.dropbox/instance2'
real_path='/Users/danclark/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/danclark/Library/CloudStorage/Dropbox'
real_path='/Users/danclark/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/xv/f3f5nkks3bldxywzq03_hr4c0000gn/T'
real_path='/private/var/folders/xv/f3f5nkks3bldxywzq03_hr4c0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5219, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 857, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/9331ffb8-052a-4a13-8a62-4a53b90a38b3‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/9331ffb8-052a-4a13-8a62-4a53b90a38b3‘.}
Hi @ValGols and @danclarkis!
Can you please follow the steps below, as well, and let me know if they make any difference at all?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi @Nancy There's no dropbox icon in the menubar because I can't start it. When I try to get dropbox going, there's a grey icon (but which is not properly usable to select menu actions) for a minute . But that disappears as soon as dropbox comes up with the error code saying 'unable to start'.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!