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emilialiu's avatar
emilialiu
Helpful | Level 5
3 years ago
Solved

Cannot start Dropbox app on Macbook

Hi, I installed Dropbox app on Macbook Pro, system Ventura 13.2.1 (22D68), but it cannot start. I have already tried to reinstall it, but still did not work. And the error file: bn.BUILD...
desktop
Error Messages
Install
Mac
  • emilialiu's avatar
    emilialiu
    3 years ago
    It mysteriously solved. When I restarted my mac after an update and gave it another try, it suddenly popped out log-in issues which showed that dropbox identified my mac as a new device each time I tried to log in, so I cannot log in due to exceeding the maximum number of devices I was allowed. After I removed my login devices, it finally start.
danclarkis's avatar
danclarkis
Explorer | Level 4
3 years ago

Megan Thank you. Here goes:

Text file (from yesterday, not this morning):

bn.BUILD_KEY: Dropbox
bn.VERSION: 171.4.6182
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 8262a460-2a1d-5111-a513-abea42da5864
pid: 7573
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='danclark', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan Clark', pw_dir='/Users/danclark', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='danclark', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan Clark', pw_dir='/Users/danclark', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'danclark', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'danclark', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/danclark'
appdata: '/Users/danclark/.dropbox/instance2'
real_path='/Users/danclark/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/danclark/Library/CloudStorage/Dropbox'
real_path='/Users/danclark/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/xv/f3f5nkks3bldxywzq03_hr4c0000gn/T'
real_path='/private/var/folders/xv/f3f5nkks3bldxywzq03_hr4c0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5219, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 857, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/9331ffb8-052a-4a13-8a62-4a53b90a38b3‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/9331ffb8-052a-4a13-8a62-4a53b90a38b3‘.}

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi danclarkis, could you try reinstalling the app, without uninstalling it first, by using this link, and let me know how it goes!

  • danclarkis's avatar
    danclarkis
    Explorer | Level 4
    3 years ago

    Hi Jay 

    For info, I uninstalled and reinstalled yesterday.

    Today, I have reinstalled without uninstalling, as requested. No joy. This is the error code this time:

     

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 171.4.6182
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
    bn.is_frozen: True
    machine_id: 8262a460-2a1d-5111-a513-abea42da5864
    pid: 12319
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='danclark', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan Clark', pw_dir='/Users/danclark', pw_shell='/bin/zsh')
    effective_user_info: pwd.struct_passwd(pw_name='danclark', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan Clark', pw_dir='/Users/danclark', pw_shell='/bin/zsh')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'danclark', '_nsurlstoraged'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'danclark', '_nsurlstoraged'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/danclark'
    appdata: '/Users/danclark/.dropbox/instance2'
    real_path='/Users/danclark/.dropbox/instance2'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40700 uid=501 gid=20
    dropbox_path: '/Users/danclark/Library/CloudStorage/Dropbox'
    real_path='/Users/danclark/Library/CloudStorage/Dropbox'
    not found
    parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/xv/f3f5nkks3bldxywzq03_hr4c0000gn/T'
    real_path='/private/var/folders/xv/f3f5nkks3bldxywzq03_hr4c0000gn/T'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
    File "dropbox/client/main.pyc", line 5219, in _setup_root_for_account
    File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
    File "dropbox/foundation/futures/basic.pyc", line 857, in result
    File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
    dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/9331ffb8-052a-4a13-8a62-4a53b90a38b3‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/9331ffb8-052a-4a13-8a62-4a53b90a38b3‘.}

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi ValGols and danclarkis! 

       

      Can you please follow the steps below, as well, and let me know if they make any difference at all? 

       

      1. Click the Dropbox icon in the menu bar at the top of your screen.
      2. Click your profile picture or initials in the upper right of the window that appears.
      3. Click Quit.
      4. Open a new Finder window.
      5. Click Applications.
      6. Double-click the Dropbox icon.
      • danclarkis's avatar
        danclarkis
        Explorer | Level 4
        3 years ago

        Hi Nancy There's no dropbox icon in the menubar because I can't start it. When I try to get dropbox going, there's a grey icon (but which is not properly usable to select menu actions) for a minute . But that disappears as soon as dropbox comes up with the error code saying 'unable to start'.

         

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