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emilialiu's avatar
emilialiu
Helpful | Level 5
3 years ago
Solved

Cannot start Dropbox app on Macbook

Hi, I installed Dropbox app on Macbook Pro, system Ventura 13.2.1 (22D68), but it cannot start. I have already tried to reinstall it, but still did not work. And the error file: bn.BUILD...
desktop
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Mac
  • emilialiu's avatar
    emilialiu
    3 years ago
    It mysteriously solved. When I restarted my mac after an update and gave it another try, it suddenly popped out log-in issues which showed that dropbox identified my mac as a new device each time I tried to log in, so I cannot log in due to exceeding the maximum number of devices I was allowed. After I removed my login devices, it finally start.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi emilialiu, and thanks for posting on our Community!

 

Can you let me know if you’ve already been in touch with our support team about this? If yes, can you please send me any ticket numbers you may have, so that I can have a look? 

 

Let me know when you’re ready.

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