Click on Dropbox Icon Does Not Open Folder

[Dr.Shannon]

When I click on the Dropbox icon in the system tray, it usually launches the folder. However, as of this morning, both of my computers will not respond when I double click on the Dropbox icon in the system tray. I have to go to the desktop and click on the folder. I would like to be able to click on the icon in the system tray to open the Dropbox folder. Is this still possible?

[gail c.1]

Dropbox is not opening with a single click or double. Whats going on?

[gail c.1]

Dropbox is not opening with a single click or double. Whats going on?

[Rick_M]

That feature has disappeared! I recommend using a desktop; shortcut to your dropbox-folder.

[Rich · Accepted solution]

That feature has disappeared!

That feature has not disappeared. Double-clicking the Dropbox icon in the system tray (Windows) or menu bar (Mac) still opens the Dropbox folder. A single-click will open the Dropbox app.

If this isn't happening for you, download the latest release and uninstall/reinstall.

[seckhoff]

This change to Dropbox essentially ruined it for me.

I can no longer drag a folder to Dropbox. It accepts only individual files.

What were you thinking?

[seckhoff]

It's true---it's almost unusable now. Can't drag a folder to Dropbox, just individual files. For someone like me, who manipulates a lot of complicated graphics archive, it's a nonstarter now.

[Jane]

Hey seckhoff, 

Thanks for reaching out on the Dropbox Community regarding this matter & I’ll do my best to investigate with you! 

Would you mind sending in some more details on the behavior, so that we work on that together? 

• Are you receiving any error messages? 
• Could you let me know the steps you’re following, so as to reproduce on my end? 

Thanks again & I’ll be awaiting your next message here!

[This thread is now closed. If you have a similar or new question, you can ask here]