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Context menu missing (even after reinstall and advanced reinstall)

Context menu missing (even after reinstall and advanced reinstall)

MaxRavenclaw
Helpful | Level 7
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I'm running the latest version of Windows 10. Have reinstalled. No change. Advanced reinstalled (deleted registry entries for Dropbox, and the various dropbox folders in appdata and program files where I found them). Still no change. Please advise.

1 Accepted Solution

Accepted Solutions

MaxRavenclaw
Helpful | Level 7
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UPDATE!

 

After writing my reply, I decided to go through my old programs one more time to see if I can find some context menu editor. I found a few, one of which (ShellMenuView) had a nice list of context menus, of which only the Dropbox shell extender (or something along those lines) was disabled... for some reason. Maybe I did it with my own hand and forgot... no idea why I'd do that, though. Either way, enabling it and restarting produced the designed results. Now I have the dropbox context menu again.

 

All is well that ends well, I guess. Thank you for your patience. 

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4 Replies 4

Hannah
Dropbox Staff
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Hey @MaxRavenclaw, thanks for posting and happy Monday!

Is the application otherwise working and syncing as normal?

Do you see the syncing icons on your files or are they missing too?

And have you recently upgraded your OS perhaps?

Keep me posted!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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MaxRavenclaw
Helpful | Level 7
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Hello. Sorry for the late reply. For some reason I thought I'd get a mail notification, but maybe I've turned those off.

 

Yes, as far as I've noticed, dropbox is working and syncing normally. It even remembered what folders had previously been set to online-only, a year or so again (I haven't changed these in a while). The sync icons show up fine in windows explorer. Other than usual windows updates, I haven't changed anything about my OS. I have a suspicion that I might have perhaps used a program around the time I last used the context menu that edits context menu entries, but I don't remember if it was a windows thing, or 3rd party. Either way, I find it odd that even after cleaning the registry the context menu entries are still missing.

MaxRavenclaw
Helpful | Level 7
Go to solution

UPDATE!

 

After writing my reply, I decided to go through my old programs one more time to see if I can find some context menu editor. I found a few, one of which (ShellMenuView) had a nice list of context menus, of which only the Dropbox shell extender (or something along those lines) was disabled... for some reason. Maybe I did it with my own hand and forgot... no idea why I'd do that, though. Either way, enabling it and restarting produced the designed results. Now I have the dropbox context menu again.

 

All is well that ends well, I guess. Thank you for your patience. 

Hannah
Dropbox Staff
Go to solution
That's perfect, Max, happy to hear that all is well and you got the context menu items back!

If you need anything else, make sure to give us a shout.

Have a great day!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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