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DB Passwords not working

DB Passwords not working

Daniel K.13
Explorer | Level 4
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hi,

 

I have trouble with Dropbox Passwords these days,
whenever I access it, I get a blank page.. is it currently not working? or is a paid feature now?

 

I don't mind paying for Dropbox, if it would work then!

 

using the Brave Browser on Windows 11

thank you in advance

 

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

Have you tried a reinstall? 

https://help.dropbox.com/installs-integrations/desktop/download-dropbox-passwords

 

Are you using the full Dropbox app and not the one from the Microsoft Store?


 


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View solution in original post

9 Replies 9

Mark
Super User II
Go to solution

Although Brave is built upon Chrome it doesnt seem to be an actually supported browser as yet: https://www.dropbox.com/features/security/passwords

 

Have you tried to see if it works in 'normal' Chrome?


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Daniel K.13
Explorer | Level 4
Go to solution
Thanks for replying,
Yes, I tried it with chrome aswell right after and got the same result.
But this only happened with my new PC (Windows 11), it worked before with Brave on a Macbook..

Mark
Super User II
Go to solution

Have you tried a reinstall? 

https://help.dropbox.com/installs-integrations/desktop/download-dropbox-passwords

 

Are you using the full Dropbox app and not the one from the Microsoft Store?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Daniel K.13
Explorer | Level 4
Go to solution
I'll try that out, I have only used the chrome extension / web version so far. And mobile, I'll install the desktop when I get to it!

Thanks for the help!

Daniel K.13
Explorer | Level 4
Go to solution

I reached my limit of devices, so I removed a few and re-linked the account in Brave, works perfectly now! Thanks a ton

tsquared2002
New member | Level 2
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locked out of chrome extension that contains a new password that the extension created.

 

When I  try opening the extension it states it will send the verification code.

 

I got one it in an email along with a box that ask if I signed in. When I select the box a new window opens and states I am verified.

 

I go to the extension manager and it states it needs to send a code again. 

 

I am stuck in a loop. I still cannot access password extension

Megan
Dropbox Staff
Go to solution

Hi @tsquared2002, I'd be happy to look into this for you! 

 

Could you send me some screenshots (without disclosing any personal info) that describe, and show the behavior you mentioned? 

 

Also, have you tried to clear your browser's cookies and cache at all or try another WiFi network or doing this via cellular data?

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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MarkRAllen
New member | Level 2
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During the last 6 month I have tried to get some help from dropbox support.

But for some reason where are not able to help me, many I am just a small customer, with a large numbers of files, so it's better that I leave with all my files, instead of helping me?

Walter
Dropbox Staff
Go to solution

Hey @MarkRAllen, sorry to hear about this.

 

Do you happen to have a ticket for your interaction with our Support team?  If so, please send it along so that we can look it up in our system.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    MarkRAllen New member | Level 2
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    Megan Dropbox Staff
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    tsquared2002 New member | Level 2
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    Daniel K.13 Explorer | Level 4
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