DB Passwords not working

[Daniel K.13]

hi,

I have trouble with Dropbox Passwords these days,
whenever I access it, I get a blank page.. is it currently not working? or is a paid feature now?

I don't mind paying for Dropbox, if it would work then!

using the Brave Browser on Windows 11

thank you in advance

[Mark]

Although Brave is built upon Chrome it doesnt seem to be an actually supported browser as yet: https://www.dropbox.com/features/security/passwords

Have you tried to see if it works in 'normal' Chrome?

[Daniel K.13]

Thanks for replying,
Yes, I tried it with chrome aswell right after and got the same result.
But this only happened with my new PC (Windows 11), it worked before with Brave on a Macbook..

[Mark · Accepted solution]

Have you tried a reinstall? 

https://help.dropbox.com/installs-integrations/desktop/download-dropbox-passwords

Are you using the full Dropbox app and not the one from the Microsoft Store?

[Daniel K.13]

I'll try that out, I have only used the chrome extension / web version so far. And mobile, I'll install the desktop when I get to it!

Thanks for the help!

[Daniel K.13]

I reached my limit of devices, so I removed a few and re-linked the account in Brave, works perfectly now! Thanks a ton

[tsquared2002]

locked out of chrome extension that contains a new password that the extension created.

When I  try opening the extension it states it will send the verification code.

I got one it in an email along with a box that ask if I signed in. When I select the box a new window opens and states I am verified.

I go to the extension manager and it states it needs to send a code again. 

I am stuck in a loop. I still cannot access password extension

[Megan]

Hi @tsquared2002, I'd be happy to look into this for you! 

Could you send me some screenshots (without disclosing any personal info) that describe, and show the behavior you mentioned? 

Also, have you tried to clear your browser's cookies and cache at all or try another WiFi network or doing this via cellular data?

Let me know more!

[MarkRAllen]

During the last 6 month I have tried to get some help from dropbox support.

But for some reason where are not able to help me, many I am just a small customer, with a large numbers of files, so it's better that I leave with all my files, instead of helping me?

[Walter]

Hey @MarkRAllen, sorry to hear about this.

Do you happen to have a ticket for your interaction with our Support team?  If so, please send it along so that we can look it up in our system.

Thanks!