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Forum Discussion

martinchanh's avatar
martinchanh
New member | Level 2
6 years ago

Desktop app problem with new MacOS Big Sur

Anyone upgraded to new MacOS Big Sur Beta version experiencing problem with Dropbox desktop app. App no longer works with the new OS. When trying to open the app, there is a notification message says...
desktop
Error Messages
Mac
Setting up the apps
killeraesthetic's avatar
killeraesthetic
Helpful | Level 6
5 years ago

Mine's just not logging in all together! Did you contact support for help with this? 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi killeraesthetic, could you let me know what issue you're facing exactly? Are you getting a specific error message when attempting to login?

Any other info or screenshots without private info would be helpful!
  • dolfke's avatar
    dolfke
    Collaborator | Level 10
    5 years ago

    try this one ?

    118.3.423

    • Vanina's avatar
      Vanina
      Helpful | Level 5
      5 years ago

      Hi, where did you find this version ?
      When dowloading through Dropbox assistance they only provide Version 120.4.4598

  • Vanina's avatar
    Vanina
    Helpful | Level 5
    5 years ago

    Hello,
    Thanks for welcoming in the community
    Can't open Dropbox App on Macbook Pro 2019 ( 2 weeks ago Apple changed my mother board and install Big Sur 11.2. Got Sierra previously )
    Several emails since 10 days with Dropbox Support to try to solve the problem ( writing code through Terminal, delete Terminal from Activity Monitor, installing Dropbox off line...) All unsuccesful...
    Then we tried to open a new Admin session on my computer, App downloaded properly on this new Admin session...
    ???

    I want Dropbox to work from my main Admin profile and can't't jump from one to other session just for dropbox access...
    Why App not working on my main Admin profile if it's working on another session ?
    Thanks for your help

    • ingconti's avatar
      ingconti
      Helpful | Level 5
      5 years ago

      even if DB can be a part of there problem, every user on osx has different credentials and settings

       

      Apart form DB, if you experience problem with one user, the only serious workaround is to create a new one, moving the data (for example mail and similar... if You are on iCloud with all data noting is  needed..) AND rename the user as Apple supporto shows.

      I did in this way for may customers. 

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