Dropbox Capture screen recording skips and buffers upon playback

[sbacuemo]

When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it - that does not help. I've uninstalled and reinstalled Dropbox Capture - that doesn't help. Cleared my cache too, that didn't fix it. I'm using Windows 11 on a PC, and other screen recording software does not do this (Loom, the native Microsoft screen record software, etc). The capture feature works just fine for still images so there is only a problem with screen recording. I've been using Dropbox Capture for a few months since it was in beta--this was not a problem about a month ago. Anyone have a solution?

[Roscoe1]

Hi Hannah, thank you for your very quick reply. I was doubtful, but in the end I did uninstall and re-install the Capture app, and it is now working absolutely fine, not stuttering or dropouts, even on the 1080p and 4k quality settings. I'll test again tomorrow and report back here if the problem comes back, but at the moment it's looking good! Thanks for the suggestion. 

[Hannah]

Not a problem, @Roscoe1!

I'm glad to see it's working now and of course, if you do come across any other issues, please let us know.

Have a wonderful day!

[sbacuemo]

Hi Hannah, I made the original post and am coming back (I stopped getting notifications on the thread).

I just uninstalled and re-installed, then restarted. Still having skipping/buffering issues.

I'm just recording something on my chrome browser (I'm recording the whole screen). Nothing else is running on my computer. Any ideas?

[BW]

I gave up getting this to work on a PC, and waiting for Dropbox to fix it. I am using Capture on Mac OS without issues.

[Megan]

Hi @sbacuemo, could you share with me the version of your Capture app, and ensure that your Chrome browser is up to date too? 

[Tim_CiG]

I'm getting very frustrated with Capture on Desktop. I have a brand new PC running windows 11 and have uninstalled and reinstalled Capture. The sound is garbled every time. I can see from the thread that this has been an issue for a while. Is there still no fix?

[Walter]

Hi there @Tim_CiG, sorry to hear about this.

Could you please clarify the version of the Dropbox Capture app on your computer as shown in your taskbar?

Also, does this issue occur when doing an audio recording or a screen recording? 

[Tim_CiG]

Looks like 103.9.0 . It is a brand new install on a new machine. 

[Tim_CiG]

Sorry. On you second question. I havent tried audio recordings. I don't have a need for audio only recordings. I downloaded another capture tool and the AV is perfect. Capture is just simpler if I can get it to work. 

[Roscoe1]

Hi Hannah/Megan/Walter DB staff, and others, 

Update : I thought everything was good to go after the re-install of the capture app. But the audio does keep dropping, just less than it was pre- re-install. 

I have pro DB account, and love the convenience of the capture app, if I could rely on it. 

I have had to use an alternative, but if DB is able to rectify the issues, I'll be right back.