Forum Discussion

semani's avatar
semani
New member | Level 2
5 years ago

Dropbox Passwords - does this App store password history?

Most sites want you to enter both old and new passwords before they can reset your credentials. And I keep forgetting my current password. 😞

 

4 Replies

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hi semani and Welcome to our Community! Let's see more of your issue. 

     

    Just to make sure I understand this right, you want to be able to store an old password when using a site, as long as the new one, is this right? 

     

    Let me know and we'll take it from there. 

  • miccolis's avatar
    miccolis
    Helpful | Level 6
    4 years ago

    I ran into a similar issue and the way I've seen most other password managers handle this is to keep a record of old passwords for an item. This solves a bunch of problems that can occur. For example;

     

    1) as was my case (and likely the OP as well) you updated the password directly in Dropbox Passwords, only to find out that the website requires the old password to accept the update.

    2) The browser plugin makes a mistake and updates the password, but you miss the singular-chance to "undo' the save, and end up with a record of the answer to a security question as your password & not the password itself.

    3) you're fighting with picky password rules on a website and it accepts a password you gave it, but you've been regenerating them over and over, assumed the updated would fail because it took a moment to process, but then... as you've just regenerated the password you see that the password you just trashed was actually accepted.

     

    Having access to the history would solve all of these and more.

  • carumasd's avatar
    carumasd
    New member | Level 2
    3 years ago

    Password history would be great. Other password managers do it, fwiw. It's a feature that I have need of from time to time... I think I saved a password and it didn't take or something like that.

  • ScottN001's avatar
    ScottN001
    Explorer | Level 4
    3 years ago

    I ran into a similar issue today. I logged into a site with my stored PW in Dropbox only to find that the PW was only three characters. The site requires a minimum of 8, so I knew it wasn't right. As near as I can tell, Dropbox Passwords saw something I updated in my profile on the site and mistook it for a PW update, and I didn't see the "ignore" prompt when it happened.

     

    Fortunately, I remembered where I had the old PW written down and was able to retrieve it, but having a history in Dropbox Passwords would allow me to easily find the old information.

     

     

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!