Dropbox Unexpectedly Quit

[SnowPenguin]

For about a week now, I have been experiencing constant crashing of dropbox. When that happens, the message "Dropbox Quit Unexpectedly" appears. 

I already tried many of the common solutions suggested here, including the following:-

- Restarting the computer.

- Uninstalling then reinstalling Dropbox

- Unlinking then linking my account.

- Disabling any anti-virus I am running.

This issue has made Dropbox completely useless to me. I am now paying for a software I can't benefit from at all. It's happening in 3 computers at the very least. It's occuring in both Windows 7 & 10. 

The version I am using is 88.4.172. I tried upgrading to the beta version 89.3.272, but that didn't solve anything. 

I wish there could be a way I could revert back to an older version of Dropbox, but then it will automatically update to that cursed version.

[Walter]

Hi @SnowPenguin  - welcome to the Dropbox Family!

I'm sorry to hear about the crashes you've experienced lately when using our desktop app on your Windows machines and thanks for sharing all the troubleshooting you have done so far; I appreciate it. 

I'll be glad to look into it if you don't mind me using the email address that 's connected to reach out so please let me know if it's OK with you to do so. 

Apart from that, just out of curiosity, how many files do you happen to have stored in your account? 

I'm only asking because the performance of the Dropbox application starts to decline after reaching about 300,000 files and this might also lead to high CPU usage which in turn can lead to crashes. 

In any case, I'll be waiting for your response so I can help look into this further. 

[SnowPenguin]

Hello Walter,

Sure, I have no issue with you contacting me on that E-Mail address. 

I have over 500,000 files in my account, but that was never an issue. As I simply don't edit most of them, and things were working fine up until few days ago.

[drnil]

I second SnowPenguin. I'm having more or less identical symptoms, noticing Dropbox starting to crash repeatedly around Saturday, same version (88.4.172), using Windows 10 Pro Build 18362. A large number of files but no major change of the file system.

[Walter]

Hi @SnowPenguin & @drnil - how are you today?

To expedite matters further at this point, I've found your existing tickets on our system and got back to you there. 

Whenever you get the chance, please take a look at your inbox for my message and we'll take it from there.

Thanks again for your patience and cooperation! 

[SnowPenguin]

Hello there,

I am sorry to say, but you don't seem to understand my issue. I am not complaining about a decline in performance or anything close to that, but on how it keeps crashing since the last update. The number of files I have has nothing to do with the issue, as I clearly stated, as it was working completely fine just a few days ago. No major change in the number of files happened during that time.

The latest issue of Dropbox has an issue, something you are not willing to acknowledge for some reason. I looked at the community forum, and it looks like I am not the only one with this issue. 

[Walter]

Thanks for your update on this @SnowPenguin; I appreciate your feeback too. 

I've reached out to both of you and it's worth mentioning that @drnil here told me that a clean, advanced re-install did the trick for them after all. 

If you'd like to give it a go, here's our dedicated guide: 

https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall 

In any case, I just got back to you via your ticket so you can take a look at your inbox too. 

[drnil]

I hate to say this, but after the recent auto-update (in my case, 24. Jan) to version 89.4.278, Dropbox crashed again and this time, advanced reinstall does not fix the problem!

Reinstallation of Dropbox and fixing the mess of conflicting files is rather time-consuming and is becoming a serious hassle. Symptoms indicate that the automatic updates are a root cause. Wouldn't it be possible for Dropbox to keep a roll-back version until the new version is known to work?

[Walter]

Thanks for the report @drnil!

I've just found your ticket on our system and got back to you through that so we can look a tad deeper into your device's logs. 

Whenever you get the chance, please take a look at your inbox for my email and we'll take it from there. 

Talk to you soon via email and happy Monday!