Dropbox app icon is spinning but no files appear on my linux desktop after hours of working

[user1900]

Hello,

I cannot download any files from my online storage onto a fresh linux installation that meets compatibility criteria.

Xubuntu 22.04 with ext4 file system, 64bit.

I am using selective sync.

Please help.

[user1900]

Update:

This problem only affects my personal account (which is "Professional"), but not the business account of which I am a part of (under a different login email).

[Megan]

Hi @user1900, I'd be happy to help! 

Can you let me know the app's version, and syncing status at the moment? Do you see any errors when trying to download your content? 

Let me know, and we'll take it from there!

[user1900]

1) app version is v161.4.4923

2) sync status: "Syncing..."

3) no errors except for an error which appears when I click on "Launch Dropbox Website" menu. Then the file that's supposed to be generated by the app does not get generated and I cannot be transferred to my account on the web.

[user1900 · Accepted solution]

I wish the messages from the app were more informative.

Everything syncs now...

A note to the developers: please extend the app so that it shows some progress for the "Syncing..." phase of the process.

I.e. when an app gets installed on a fresh system, it might take a long time to sync first.

[Megan]

Hey @user1900, I am glad to see that everything is back on track for now! 

Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard.

Have a lovely weekend ahead,enjoy!