Forum Discussion

Greyfox's avatar
Greyfox
Helpful | Level 6
7 years ago

Dropbox desktop app scaling issues on Windows 10

I would like to report Windows 10 display scaling issues with the Dropbox desktop app. At a windows display scaling value of 150% it is not possible to sign-in to the dektop client app, and it is not...
desktop
Setting up the apps
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there (Greyfox), thanks a lot for your detailed report & the video showing us what this looks like on your end- that’s some valuable feedback indeed! Kindly note that I’ve made sure to pass your findings on this post here to our team specialists internally however I appreciate the time you’ve devoted in creating the video, as it could be helpful to other users facing the same discrepancy. 
 
Our Community Wall is always open to your comments or questions, so feel free to drop us a line in case you have any additional thoughts; we’re just a post away. Thanks for choosing Dropbox & have a wonderful rest of your day ahead! 
  • Greyfox's avatar
    Greyfox
    Helpful | Level 6
    7 years ago

    Thank you for replying. Im very happy to help, I just wanted to bring this to the attention of the Dropbox support team in case it might be useful. I suppose I should keep this forum post in an unsolved state untill the issue is resolved in a future release of the Dropbox desktop app. Thank you again for your time and kind response. 

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Well, this has been very useful indeed (Greyfox)- in fact we rely on similar reports, as as our team is always looking for ways to improve & your post has been thoroughly detailing us how other users like you could be interacting with Dropbox. From there, I concur with your request to leave this thread open until a future iteration of our desktop app addresses this discrepancy. 
       
      Once I have an update, I’ll circle back to you on this discussion. Take care until then & please don’t hesitate to get back in touch with us here! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!