Dropbox for MacOS is now ready

[Grokitas]

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, but the notification never goes away, and doesn't have any method to manually remove it. I've tried restarting the Dropbox app, and restarting the whole computer. Neither make the notification go away.

[Megan]

Hi @mike15gp, how are you today?

Can I send you an email, in order for us to have a closer look into this? 

[mike15gp]

Hi Megan,

Yes, you may send me an email.  I believe I responded in the affirmative the last time you asked me, but the only follow ups I got were your comment that DB was aware of the problem and was working on it.  Shortly after that, I received an email saying my issue was resolved, then was asked how satisfied I was with the service.  I did not reply to that because I was somewhat confused in that I received no service, other than that DB was working on it.  If I'm doing something wrong, please let me know.

Best,
Mike

[Megan]

Hey @mike15gp, I just sent you an email, I'll see you there, Mike! 

[Tak725]

Hello,

I was under the impression that I had been using the Plus plan, but I noticed recently that my account had been downgraded. Upon checking my Apple account subscription, it appears that my payment has been processed; however, my account seems to be operating on the free version. Furthermore, when I attempt to upgrade again via my PC browser, I encounter the error displayed in the attached image.

Can someone please help me resolve this issue?

Best,

[Megan]

Hi @Tak725, welcome to our Community! 

Since you can see the payment on Apple's end, have you tried restoring the purchase, using the steps mentioned here?

Can you give this one a go? 

Keep me posted, and we'll take it from there! 

[Tak725]

Yes, I did.

[Walter]

And what were the results @Tak725? Are you getting an error or is your subscription showing now?

[Tak725]

Still show error

[Walter]

In that case, may we reach out via email to have a further look internally @Tak725?

[Tak725]

@Walter Please.