Dropbox iOS app taking up 1.3GB of local app data storage but no offline files?

[thelwang]

As you can see in the screenshot, the Dropbox iOS app is taking up 1.37GB of space in app storage alone. But I have no offline files.

Things I've done: 

• Made sure that I have ZERO files marked as "Make available offline". So no files are being explicitly stored.
• Explored the settings menu deeply. No where can I find a way to clear the local cache or set a limit.
• Searched this forum and the best solution I found, which I know will work, is to completely the delete the app, re-install it, and log in again. But that's such a hack.

Here's a screenshot where the app even says it has no cached files...

What's going on? What's in this mysterious 1.37GB of stored data?

Also, is deleting the app completely and re-installing it still the only option to resolve this?  If that's still my only option this situation is a bit absurd.  Is there local app data just constantly growing no matter what? Also for reference I use Camera Uploads regularly and I'm pretty I had to do the same thing about a year ago to clear up space. So all this junk filling up my phone accumulated in a year or so.

Cheers

[Megan]

Hi @YeeM, happy Wednesday! 

Have you followed all the available troubleshooting steps mentioned throughout this thread? 

Can you let me know the app version, and OS you're using? 

Let me know more!

[YeeM]

Hello! I’m on 306.2, iOS 16.0.2, and I followed all steps listed so far on this thread and a few others.
I really appreciate you reaching out
-YeeM

[Megan]

Hi @YeeM, can you also send me a few screenshots of your mobile's settings, and how Dropbox looks there, in regards to the Documents and data? 

[andherand]

I have noticed the size growing when uploading large files. It is almost like Dropbox is copying the file to a new location on the phone when transferring the file. Then when the transfer is complete the app never removes the transferred file from a temporary location adding wasted space to our devices.

I am using Dropbox version 310.3.2 iOS version 16.2 (20C65).

[Nancy · Accepted solution]

Thanks for bringing this to our attention, @andherand. 

From what I understand, it’s the Dropbox cache that keeps taking up space from your device, even after the upload is complete, correct? 

In this case, here’s what I’d like you to try as a test; clear the app’s cache via the app settings (just make sure there are no files uploading before that), uninstall the Dropbox app, restart your device and then, reinstall Dropbox. 

After that, please try to upload a few files to the app and let me know if you’re still having the same issue.

[andherand]

That worked. I got back my 2 gb of wasted space. thank you

[Nancy]

Happy to hear that! If you need any further help, feel free to ping me.