Apps and Installations
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As you can see in the screenshot, the Dropbox iOS app is taking up 1.37GB of space in app storage alone. But I have no offline files.
Things I've done:
Here's a screenshot where the app even says it has no cached files...
What's going on? What's in this mysterious 1.37GB of stored data?
Also, is deleting the app completely and re-installing it still the only option to resolve this? If that's still my only option this situation is a bit absurd. Is there local app data just constantly growing no matter what? Also for reference I use Camera Uploads regularly and I'm pretty I had to do the same thing about a year ago to clear up space. So all this junk filling up my phone accumulated in a year or so.
Cheers
Hi @YeeM, happy Wednesday!
Have you followed all the available troubleshooting steps mentioned throughout this thread?
Can you let me know the app version, and OS you're using?
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @YeeM, can you also send me a few screenshots of your mobile's settings, and how Dropbox looks there, in regards to the Documents and data?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for bringing this to our attention, @andherand.
From what I understand, it’s the Dropbox cache that keeps taking up space from your device, even after the upload is complete, correct?
In this case, here’s what I’d like you to try as a test; clear the app’s cache via the app settings (just make sure there are no files uploading before that), uninstall the Dropbox app, restart your device and then, reinstall Dropbox.
After that, please try to upload a few files to the app and let me know if you’re still having the same issue.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Happy to hear that! If you need any further help, feel free to ping me.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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