Dropbox thinks my PC is offline

[Lyralina]

Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try again".

But there's internet because I'm able to browse the internet just fine. I have Windows 11 Home 64bit. 

So I tried installing using the Dropbox offline installer. I was able to install Dropbox, but when I try to start it, it still says "No internet connection. Your computer is currently offline. Please check your network settings."

Again, there is internet because I'm able to write this. Any ideas?

I only have Windows Defender now, but I used to have free trial of Mcafee that came with the computer but uninstalled it. I think it might be related?

[Hannah]

Thank you both for the info here, @Lyralina and @robert1881.

Can you please also clarify if you're able to access your files from your Dropbox account online without issues?

[robert1881]

Hanna

yes, I'm able to access & edit all my files on the website (just not the desktop app)

[Walter]

Hey @robert1881, thanks for clarifying that for us. 

Would it be OK if we reach out via email to have a further look internally at this point? 

[robert1881]

Walter

yes, please message me at the email that is on file with my gmail account.

[Walter]

Sure thing @robert1881 - you've got  

[bartb]

I have the same issue. For over a week, my professional account is not syncing. The personal account on my personal laptop has no issues. Already tried:

- restart Dropbox

- restart laptop

- reinstall Dropbox

- use offline installer (https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-164-4-7914/td-p/647977)

- did an advanced reinstall (https://help.dropbox.com/nl-nl/installs/advanced-reinstall)

[Nancy]

Hi @bartb, I hope you’re doing well. 

Can you send me a screenshot of what you see exactly on your Dropbox app? 

Have you tried to connect to a different WiFi network, if possible, and the same issue persists?

[bartb]

Restarting Dropbox first gives the error message, saying the app has no internet connection. The system tray icon keeps saying it's busy trying to connect. 

I have tried different networks, yes: both with wifi (at home, at work, at another office) and with internet through LAN connection (both offices).

[Hannah]

Hey @bartb, sorry to see you're having this issue.

Is it possible that you have a security app, like an antivirus, VPN, firewall, proxy, etc., that might be interfering with the Dropbox app?

If you do, make sure to temporarily disable them, to see if that helps.

[robert1881]

@Walter 

I can't find the support ticket anywhere when I click on the link in my email.  It brings me to the dropbox support page, but nothing is there (just the generic help tabs)

also another question:  Is Dropbox app still supported for MacOS 10.14.6?