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Dropbox throws a javascript error

Dropbox throws a javascript error

hakkiocal
New member | Level 2
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I started getting a JS error and then the Dropbox stops; cannot re start it. My system is Mac OS 10.12.6. I did advanced reinstall.

Drupbox Error.png

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @hakkiocal, thanks for bringing this to our attention.

 

It looks like you're running Mac OS 10.12, which is no longer supported for the Dropbox desktop application.

 

In order to continue using the app, you'll need to upgrade the OS to a newer version.

 

If you have any further queries, feel free to message back.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Jay
Dropbox Staff
Go to solution

Hi @hakkiocal, thanks for bringing this to our attention.

 

It looks like you're running Mac OS 10.12, which is no longer supported for the Dropbox desktop application.

 

In order to continue using the app, you'll need to upgrade the OS to a newer version.

 

If you have any further queries, feel free to message back.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

clsaunde1066
New member | Level 2
Go to solution

I'm getting the same error and I'm running Catalina 10.15.7


 

Screen Shot 2023-09-12 at 9.45.25 AM.png

Megan
Dropbox Staff
Go to solution

Hi @clsaunde1066, let's jump right into this! 

 

Can you clarify if this happens when you start the app, or during a different process? 

 

Also, which version of Dropbox do you use on your end? You should be able to find this, by hovering your mouse over the little Dropbox icon, next to your WiFi on the menu bar.

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Megan Dropbox Staff
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    clsaunde1066 New member | Level 2
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