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Dropbox unexpectedly quit on Mac

Dropbox unexpectedly quit on Mac

cme2
Helpful | Level 5
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I'm receiving a message Dropboxb unexpectedly quit and even after a restart of Dropbox the app does not open. If I try to manually open the App it opens, tries to sync fails, and then restarts. MacOS Ventura(13.1 (22C65) Intel. Anyone else having issues?

1 Accepted Solution

Accepted Solutions

cme2
Helpful | Level 5
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I manually installed 168.2.466 and the app seems stable now. 

View solution in original post

13 Replies 13

Nancy
Dropbox Staff
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Welcome back to the forum, @cme2!

 

Did you start having this issue after an update on your device/Dropbox app perhaps? 

 

What’s the current app version that your Dropbox app is running?

 

Let me know, and we’ll take it from there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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cme2
Helpful | Level 5
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I manually installed 168.2.466 and the app seems stable now. 

rmundell
Helpful | Level 6

How do you do that if Dropbox wont stay open? I have the same problem.

 

Walter
Dropbox Staff

Hey @rmundell, could you clarify the version of the Dropbox desktop app installed on your computer at the moment and your computer's OS version?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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rmundell
Helpful | Level 6

my Macbook is using ventura 13.4.1. The dropbox version is181.4.5678

rmundell
Helpful | Level 6

a few minutes after starting, i get an error saying that dropbox unexpectedly quit. I have tried reinstalling it, but get the same message. This only happens on my Macbook Pro. it runs fine on the windows computers, but doesnt show any of the files i have saved from my macbook.

 

Hannah
Dropbox Staff

Thanks for the update here, @rmundell.

 

Can you take a look at the troubleshooting steps for this error here, to see if anything helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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rmundell
Helpful | Level 6

hi Hannah,

I had already worked through the steps on that page before i posted in the community forum. 

thanks,

Roger

Jay
Dropbox Staff

Hi @rmundell, thanks for the info. I'd recommend contacting the support team directly for them to assist further on this matter.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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