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FNKDREAMBOX's avatar
FNKDREAMBOX
Helpful | Level 5
3 years ago

I can't get the Dropbox app to load on my Macbook Air M2?

No way to open settings. Clicking Dropbox just opens the Dropbox folder in Finder It appears to be syncing something maybe, but I have no control over it Please fix, this is terrible
desktop
Folders
Mac
BoRubin's avatar
BoRubin
Explorer | Level 4
3 years ago

Nancy 

p.s. 
The synching is working fine, once the app is launched

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshot, BoRubin! I appreciate it. 

 

You mention above that you're seeing the wrong folder path when accessing the Dropbox folder's properties. Can you let me know what's the actual folder path of your Dropbox folder (please make sure to hide any personal info that may be included, like your username for example)? 

  • BoRubin's avatar
    BoRubin
    Explorer | Level 4
    3 years ago

    Nancy 

    Thank you for the response.
    The E:\Dropbox is where the sync folder is.
    The Dropbox client is installed in C:\Program Files (x86)\Dropbox\Client\Dropbox.exe

    If memory serves me right, in the past it was possible to choose whether the shortcut will open the win explorer folder, or start up Dropbox. It's not in the settings anymore, and it wasn't an option to choose when I re-installed. I assume it's supposed to go to the client path but isn't doing so anymore.

    Bo

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey BoRubin, if you're referring to the old Dropbox application interface that used to look a bit like our website, that's been deprecated.

       

      You can now only access your files through the local Dropbox folder.

       

      If you click on the Dropbox icon in your system tray, then on your initials/profile pic, then on "preferences" and then on "sync", what's the location of the Dropbox folder there?

       

      As for your case, duck_you, do you have a small Dropbox icon in your menu bar, by your WiFi icon?

       

      If so, hovering over it will give you the sync status and version of the Dropbox app and clicking on your initials/profile pic will take you to the app's preferences too.

      • BoRubin's avatar
        BoRubin
        Explorer | Level 4
        3 years ago

        Hi Hannah,

        Sorry, I don't mean the old Dropbox application, I mean literally launching the Dropbox process, starting it up and causing it to sync, and a Dropbox icon appear in the system tray. Like would've happened when starting up windows, should the "start Dropbox on system startup" option was ticked.
        The shortcut, which has always done that, stopped doing it.

        The sync location, as mentioned above, is E:\Dropbox

        Thank you,
        Bo


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