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FNKDREAMBOX's avatar
FNKDREAMBOX
Helpful | Level 5
3 years ago

I can't get the Dropbox app to load on my Macbook Air M2?

No way to open settings. Clicking Dropbox just opens the Dropbox folder in Finder It appears to be syncing something maybe, but I have no control over it Please fix, this is terrible
desktop
Folders
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Welcome back to the Community, FNKDREAMBOX. 

 

Can you send me a screenshot showing where you're clicking exactly, right before the local Dropbox folder opens on your device? 

 

Also, please provide me with the syncing status and app version of your Dropbox app. 

 

Let me know when you have more details.

duck_you's avatar
duck_you
Explorer | Level 4
3 years ago

Clicking Dropbox in Applications

 

 

Version 178.4.4811

 

I don't think there's a way to check sync status if the app doesn't load! Double clicking that just goes to the Dropbox Folder. 

  • FNKDREAMBOX's avatar
    FNKDREAMBOX
    Helpful | Level 5
    3 years ago

    Any help on this? 

     

    duck_you and FNKDREAMBOX are both me.

     

    I think the bug you guys have is that double clicking the app does not open Dropbox, but instead opens the Dropbox Folder. You may be relying on a menubar icon instead for your users to have access to the Dropbox application, which means that your team is unaware that apps cannot do that on MacOS Ventura.  You should ship an update that does not rely on the menubar to view the Dropbox application.  Until then, many if not most MacOS Ventura users cannot use your application

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Could you try creating a shortcut of the application itself by copying the shortcut from the Windows start menu?

      • BoRubin's avatar
        BoRubin
        Explorer | Level 4
        3 years ago

        Jay 

        I just did. 
        It works once, then quit Dropbox and tried it again, it stopped working.
        Just like happens when I change the path on the original shortcut.

        Thanks

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