Forum Discussion

yanfei wu's avatar
yanfei wu
Explorer | Level 4
3 years ago
Solved

I can't install the Dropbox desktop app on my new MacBook Air

MacBook Air 2023 , can't installed dropbox desktop app, can't complete setting
desktop
Install
Mac
Setting up the apps
  • Jay's avatar
    Jay
    3 years ago

    The screenshots you posted earlier indicated that you are at the maximum of 3 devices for your Dropbox Basic account, so you can't add this computer.

     

    You'll need to access this page and remove devices until only 2 remain, so that you can add the computer to your account.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Do you have any proxy, firewall, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? 

 

From which location are you trying to install the Dropbox desktop application?

yanfei wu's avatar
yanfei wu
Explorer | Level 4
3 years ago

No， I do not have it, no idea why I cant install it properly.

Does the dropbox team offer remote support for solving this issue?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Just to confirm, do you see the same thing, when installing through the offline installer as well, yanfei wu?

    • yanfei wu's avatar
      yanfei wu
      Explorer | Level 4
      3 years ago

      Step 1 install dropbox app (completed)
      Step 2 login in with Email (completed)

      Step 3 Cancel to set up (completed)

      Step 4 Setting up dropbox (cant complete)

       

      See attached pics

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for these really helpful screenshots, yanfei wu!

         

        Can you let us know your computer's OS version, please?

         

        Also, can you ensure the host attempting to view Dropbox is configured for 32 bit color?

         

        And is it possible that you're logging in through a remote session or a virtual machine?

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