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I get an error that the program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing?

I get an error that the program can't start because api-ms-win-core-timezone-l1-1-0.ddl is missing?

JonatanLeopardi
Explorer | Level 4
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I've tried reinstalling the program (several times) but it didn't work. I use the desktop app in my pc and the app in the other devices. I have this issue in my pc (running W7).

Any help?

21 Replies 21

JonatanLeopardi
Explorer | Level 4
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Thanks @Rich and @Lusil. The patch worked perfectly! :grinning:

Thank you!!!

Jonatan

Lusil
Dropbox Staff
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Glad to hear that, Jonathan! :grin:
 
Let us know if you have any other questions in the future and, in the meantime, have a wonderful day ahead!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Ahiruko
Explorer | Level 4
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it say api-ms-win-crt-runtime-l1-1-0.dll is missing and i keep reinstalling dropbox and the same problem happen right away ,please help , is re installing the windows system gonna fix it?

 

i'm using Win 7

and downloaded the latest vir of dropbox

 

Capture5y.PNGCapture5tt.PNG

Rich
Super User II
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@Ahiruko 

Apply the update that I posted above.

Ahiruko
Explorer | Level 4
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@Rich


my windows is 7 32 bit, i can't find the update in the page you posted ! is re installing my windows gonna fix the problem ?

or should i try this advanced reinstall ?

Rich
Super User II
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@Ahiruko wrote:

my windows is 7 32 bit, i can't find the update in the page you posted


The 32 bit update is on the same page, directly above the 64 bit update. You want the x86 file for Windows 7.

constanza_
New member | Level 2
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Just FYI, this update will only be possible if you have the Windows 7 Service Pack 1 (SP1) installed. Otherwise, you'll have to do that first. 🙂

Ahiruko
Explorer | Level 4
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can i ask if this missing file only available in the update , i mean it's not in the original windows installation?  so reinstalling my OS won't fix it?  i have windows 7 Ultimate  32 bit

Rich
Super User II
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You'd have to ask Microsoft as it's their update. This isn't a Dropbox related issue.

Ahiruko
Explorer | Level 4
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oki, thank you so much for your help

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    Lusil Dropbox Staff
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    aldoxx New member | Level 2
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    Ahiruko Explorer | Level 4
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