I uninstalled the desktop app, but the Dropbox folder is still on my computer. Any help?

[User134679]

Hi!

I have problem with uninstalling dropbox from my computer... One day a donwload it because i need sync documents between my devices but in this time i dont need it. So i go to start panel and right click dropbox and click "Uninstall" so dropbox uninstall sucefully but in my computer is styll file "Dropbox" but when I try to delete it, it starts deleting my desktop, documents and a lot of other files so I stop it before it starts deleting it. And so I want to ask is there any way to delete the folder so that all my files do not have Location: "C: Users / user / dropbox / My Pc / ....." so that it is again as before installation (C: Users / user / .....)

I have already uninstalled dropbox and deleted my account, but still the folder is still there, I tried to install dropbox again and then uninstall but still nothing ....

Thank you for your support

[User134679]

Language: Czech

Translate: The target item is the same as the source item

Screen: https://ctrlv.cz/VUQe

[Daphne]

I see, thanks for that @User134679!

At this point, I would suggest to reinstall the Dropbox app on your device, and during the set up enable the backup for the desktop.

Once the setup is completed, you can then disable the backup correctly through the desktop app which should do the trick.

Let me know if you have any questions!

[User134679]

Hi @Daphne !

yes i have question/problem here: https://ctrlv.cz/GVg0

How can i fix it?

[Daphne · Accepted solution]

Thanks for that @User134679, and for sticking with me here while we look into this!

Let's try manually resetting the default folder location for the Desktop folder. You can exit out of the desktop app setup by quitting the app before taking these steps.

To do this, please navigate to the Desktop folder in File Explorer (not the folder in Dropbox) and then:

1. Right click the Desktop folder
2. Choose "Properties"
3. Go to the "Locations" tab
4. Choose to reset to default location.

This will reset the folder location to ensure that it's in the correct location. Once you've done this, can you let me know if you have the same issue when moving the desktop files from Dropbox to the actual Desktop?

If so, please try the previous suggestion once more to reinstall the desktop app and enable the backup.

[User134679]

Hi @Daphne!

Thanks for help 🙂 

Everything is now fine

[Daphne]

I'm very glad to hear that @User134679!

I'll just be a post away if you have any other questions or issues. 😁

I hope you have a great rest of your week!

[S_e_hicks]

Following your exact instructions has left me with no access my desktop (desktop doesn’t exist?????) and I seem to have most very valuable work data.

So now what??

Dropbox backup when it takes over your PC is the worst thing and tbh immoral

I’m screwed

[Lusil]

Hey @S_e_hicks, thanks for nudging us here and sorry to hear about this. 

Do you see the files that you're looking for in your account when you navigate through the desktop app?

If you don't have the desktop app installed anymore, do you see them via the web?

[Larsn]

I have exactly the same problem as @User134679. I had Dropbox installed because I had a few files I wanted replicated to another device. Then for some reason, the backup feature got turned on, and when trying to stop this I have the same mess with files in one place and links from another.

However, I can't find a Locations tab in the Desktop Properties to make the suggested change.

[Jay]

Hi @Larsn, just to check, is the Dropbox desktop application disabled according to the desktop app?

Have you already uninstalled the app? Does the device appear on this page?