Installing Dropbox on new Microsoft Surface Pro is failing

[Hillsgolfer]

I’m trying to install Dropbox and it stops in all different fazes of the download. Pushing Retry over and over.

[Hannah]

Hey @Hillsgolfer, thanks for bringing this to our attention.

Are you trying to install the Dropbox client directly from our website or the S mode version of Dropbox?

And is it failing during the downloading process or the installation process?

Are you getting any error messages?

Keep me posted.

[Hillsgolfer]

I’m trying to download from the Microsoft store. It gets all the way to 18 out of 19MB and stops and says. There has been an error. Retry.

[Hillsgolfer]

@Hannah I’m trying to download from the Microsoft store. It gets all the way to 18 out of 19MB and stops and says. There has been an error. Retry.

[Hannah]

Thanks for the update here.

Have you restarted the device at all, to see if that helps?

[Hillsgolfer]

Oh yah. Several times.

[Megan]

Hi @Hillsgolfer, what is the OS that the device uses? 

If you try this link, are you able to download the stable version of our app?

[Hillsgolfer]

12th Gen Intel
64bit operating system x64 based processor
Windows 11 Home
I’ll try the link you sent.

[Hillsgolfer]

@Megan @Hannah So far so good. I used the link Megan sent to download from the website. So far it looks as if everything is working. I'll know more once I start inputting data into my ARM system from GDM. Thank you. I will let you know and accept solution soon. 

[JuanaM]

I am having the same issue with my new Surface Pro x, can I get that link that will make it work. I subscribed to dropbox specifically because I was getting this new computer.

Many thanks to anyone who can help.