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MacOS: No "Dropbox" in the "Location" settings of Finder

MacOS: No "Dropbox" in the "Location" settings of Finder

rovf
Explorer | Level 3
Go to solution

I have updated Dropbox on MacOS (12.6.5), and I have learned that I should know be able to see "Dropbox" in Finder on the left hand pane under 'Locations'. However there is no such entry; 'Locations' is empty.

 

I *can* access Dropbox in the following way: In the MacOS menu bar, I click the Dropbox icon, and then click the icon which says "Open Dropbox Folder". Then a Finder window opens, showing my Dropbox files.

 

I just wonder why I can't see them in just a normal new Finder window.

 

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @rovf, thanks for letting us know about this.

 

Can you please hover your mouse over the Dropbox icon in your menu bar, to see the sync status and the version of the app?

 

Also, if you go to ~/Library/CloudStorage, are you able to find the Dropbox folder?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

31 Replies 31

Hannah
Dropbox Staff
Go to solution

Hey @rovf, thanks for letting us know about this.

 

Can you please hover your mouse over the Dropbox icon in your menu bar, to see the sync status and the version of the app?

 

Also, if you go to ~/Library/CloudStorage, are you able to find the Dropbox folder?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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rovf
Explorer | Level 3
Go to solution

Sync status says: Up to date

 

As for the Dropbox folder: This is interesting.

 

I don have a folder ~/Library/CloudStorage/Dropbox, but I can see it only from my shell in Terminal.app. Finder does not show a Library folder below my HOME.

 

However there is a symlink Dropbox im my home directory, which points to the Library/CloudStorage/Dropbox.

 

Hence the Dropbox can be seen in Finder. It just isn't shown under "Locations". That's fine for me.

maxymouse
Explorer | Level 4
Go to solution

In Finder, it seems Dropbox won't appear by default under "Locations". If you go to Finder > Settings… > Sidebar, you can put a check mark next to the items you want to be visible in the Finder sidebar. You have to check Cloud Storage (under Locations) for Dropbox to appear in the Finder sidebar. 

liviuteod
New member | Level 2

Hello, I have the Cloud storage option checked, but I still cannot see the Dropbox in Locations in Finder. I can access Dropbox from the Dropbox app using the "Open Dropbox folder" option, or by opening the /Users/%user%/Library/CloudStorage/Dropbox (add it to the Favorites section)

I had Dropbox in the Locations section after installing the new version of the app, but I lost it after reboot and it is not coming back 🙂

liviuteod_0-1693278179387.png

 

Megan
Dropbox Staff

Hi @liviuteod, how are you today? 

 

Have you tried the steps that @maxymouse mentioned above? 

 

You should be able to open Finder, click Finder in the top-left of your screen, then please access Preferences (macOS 12 or earlier) or Settings… (macOS 13 or later).


Click the Sidebar tab. Under Locations, check Cloud Storage.

 

Keep me posted on any updates! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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rovf
Explorer | Level 3

I find this recommendation a bit problematic, as I don't have the mentioned "Cloud Storage" entry in my Finder/Preferences

 

On he Sidebar tab, I see under Locations:

 

my iMac

Hard Disks

External Disks

CDs, DVDs, ...

Bonjour Computers

ConnectedServers

 

(this is running macOS 10.15.7)

Walter
Dropbox Staff

Hey @rovf, sorry to jump in here, but could you send us a screenshot of the app's exact status and version of the Dropbox desktop app as shown in your menu bar at the moment?

 

Also, can you navigate to the app's preferences under the sync tab and check the Dropbox folder's location for us? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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rovf
Explorer | Level 3
Go to solution

I wanted to add a screenshot, but can't post it. The dropboxforum website says "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."

 

I hadn't explicitly entered any HTML, and I was "satisfied" with what I saw (nothing seemed to have been removed), but still submitting always brought the same error.

 

 

rovf
Explorer | Level 3
Go to solution

Second try sending the screenshot.

 

Screenshot 2023-09-01 at 04.13.17 PM.png

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