Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

JeeBee's avatar
JeeBee
New member | Level 2
3 years ago
Solved

My new mac isn't syncing with Dropbox and I can't see the Dropbox icon on the menu bar.

Not sure if this is the right subject area, but I need some help please?   Been using DropBox for a few years now. Currently have an old Imac, an old MacBook Air running (Sierra) and a new MacBoo...
desktop
Dropbox Basic
Mac
sync
  • Megan's avatar
    Megan
    3 years ago

    Hi JeeBee, let's jump into this! 

     

    So, you mentioned that you came across some syncing issues, on your new MacBook air. 

     

    Is it safe to assume that any changes, or additions you make inside the Dropbox folder, on that particular device, you don't see these changes reflected online either? 

     

    It's rather odd that you don't see your Dropbox icon on your menu bar too. Have you tried re-installing the app using this link? 

     

    Keep me posted, and we'll take it from there!

JeeBee's avatar
JeeBee
New member | Level 2
3 years ago

Thank you! Sometimes it's something simple that causes MAJOR problems. I re-installed and that sorted it. YAY! I truly appreciate your help, thanks so much!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi JanS, how are you today?

 

Can you send us a screenshot, in order for us to have a visual of this too? 

 

And JeeBee, don't even mention it, I am glad I could help. If you need anything else, I'll be one post away. 😊

  • JanS's avatar
    JanS
    Explorer | Level 4
    3 years ago

    I hope this screen shot works. You'll need to scroll down to see it all.

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey JanS! Thanks for the screenshot. 

       

      Did you, by any chance, install the Dropbox Update for macOS? 

       

      If you did, then your Dropbox folder in Finder will now be found under Locations instead of Favorites, as also mentioned in the Help Center article I’ve sent you above.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!