No Option to "Make Available Offline."

[Jayson L.]

Honestly, this seemingly late "bringing to the forefront" (I guess you'd call it) of the whole "Online Only" vs. "Make Available Offline" thing has been more of a headache than a help, if I may offer my opinion.

I purchased a new ultra-portable Windows computer which has a 256GB SSD on board, but I plan on using my Dropbox files with it, and I have well over 256GB worth of stuff in my Dropbox.

The thing is that I'm often in situations in which I need offline access to my files.

So I purchased a 1 TB microSD card, which will never leave its slot in this machine. Heck, I can't even retrieve it, it seems.

I mounted it so that it isn't considered "Removable Media" by the computer, and then I proceeded to install Dropbox on the computer, with the intent of using the 1 TB card exclusively for Dropbox content...offline.

I left my machine to sync overnight, and what do you know? Everything has a stupid cloud next to it.

I have no option to "Make Available Offline," either in the file/folder context menu or in the Dropbox application > Preferences > Sync menu.

If this is by design, it's a pitifully stupid design.

I'm going to whatever lengths I can to make this work the way I envision, but I'm going to be awfully disappointed if Dropbox doesn't respect use cases that might not necessarily conform to a narrow definition.

If it's an issue with a recent update to the application, then please bug the developers posthaste.

[Jayson L.]

I should mention that there were no hang-ups when it came to installing and setting the microSD card as the Dropbox location on my computer.

[Jay]

Hi @Jayson L., thanks for bringing this to our attention.

Could you attach a screenshot showing the full options you get when right clicking a file or folder in the Dropbox folder?

Could you also confirm the version of the Dropbox desktop application you're running on your device?

This will help me to assist further!

[Jayson L.]

@Jay 

Here you go.

[Jay]

Do you have the computer in tablet or touchscreen mode?

Given that your Dropbox folder could indicate it was mounted, have you associated the SD card with a folder on your machine, instead of with a separate drive letter?

[TERRACE_87]

When I right click on a file within my Dropbox files, the context menu options for Dropbox no longer show. 

Here is an example of what used to show (in yellow):

Here is an example of what it showing for me now:

Notice that the Dropbox links are no longer there. I didn't change anything for this to happen (settings, moved folders, etc.)

I'm running Windows 11 latest production version

[Megan]

Hey @TERRACE_87, I'd be happy to help! 

I would like for you to locate your Dropbox icon next to your WiFi, and hover your mouse there. Once you do, can you let me know the version, and syncing status of the desktop application that you're using? 

Keep me posted! 

[TERRACE_87]

dropbox v159.3.5829

sync up to date

[Megan]

Hey @TERRACE_87, thanks for the speedy response! 

It seems you're using our beta version of the app, which could be causing this. Can you try to opt-out of it, and then install our stable version? 

Once you do that, let me know if the behavior of the app is the same. Thanks! 

[TERRACE_87]

That fixed my issue. I didn't know that would cause it. Thank you!