Paper not loading in Safari or Chrome

[Peterkeck]

When I navigate to paper.dropbox.com it just shows the menu options on the left, and then says "

Oh hello. Sorry for this little hiccup. Try refreshing your page." 

Tried it in both Chrome and Safari - same issue. Cleared the cache and tried again - same issue. What's up? 

[Jane · Accepted solution]

Hey @rc2 & @Peterkeck, 

Thanks for getting in touch!

Please keep in mind that your team admin can enable Paper for your team following these steps:

1. Sign in to your Admin account.
2. Open the Admin Console.
3. Open the Settings tab.
4. Choose Paper under Additional settings.
5. Toggle Enable Paper on or off.
6. Agree to the Dropbox terms before turning on Paper.
7. Click Apply changes.

If you're still experiencing issues, because I can see that you've already done some troubleshooting, please raise a ticket with our team and let me know a ticket ID in your reply here, so that I look it up on our system. 

Looking forward to hearing back from you! 

Thanks, 

JaneA

[Jane]

Hey all, 

If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .

Warm regards, 

JaneA