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Possible conflict with Dropbox and Trend Micro (Dropbox freezing)

Re: Drop Box freezing windows 10

binary
Helpful | Level 6

I am having the same issue and it is Windows 10 with latest update and pretty reasonable specification. I have been working on from 3-4 days and once disabled the Dropbox from Start Up then the laptop is fine otherwise it freezes in a minute from startup. You do not get chance to do anything.

Tried all the steps but no real luck, even reducing the processory from 100% to 85% but issue remains.

so really waiting to get this resolved or we might have to use ulternate solutions.

Re: DropBox freezing windows 10

Rob21
Explorer | Level 3

Where did you turn off selective sync?

 

In the desktop client I have Smart Sync and Selective Sync. We use Smart Sync and there is a checkbox for it. Selective Sync only has a list of folders to sync to this computer and I have "select all" ticked.

 

In the admin console I can't find Selective Sync, only Smart Sync.

 

I now have two computers in my organisation three in one client's and one in another client that freeze and are solved by disabling Dropbox on boot.

 

Edit: one machine in my org is Windows 7...

Re: Drop Box freezing windows 10

Jane
Dropboxer
Hello again, I hope my message finds you well! 
 
Initially, it’s my understanding, that binary refers to dflord’s Solution in the first page Rob21. Can you please let me know if I'm right in my assumption binary
 
Following, because I understand that you'd need further assistance on this issue binaryI’ve made sure to run a search on our system on my end & I’ve located your open ticket. In order to expedite matters, I’ve raised your support priority internally & I’ve notified my colleague handling the issue on your comments here. 
 
Please check your inbox for their latest message & include all relevant info on that discussion, so as to check your account info based on the details we have on our tools. 
 
Rest assured that you’re in safe hands from now on & I hope this gets resolved soon for you. Welcome to our Dropbox Community! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Drop Box freezing windows 10

Johnwho92
New member | Level 2

I'm having the same issue on a customers PC i disabled it from startup and manually opening it later and now the computer isnt freezing.

not an ideal solution but atleast they can use the computer :upside_down:

Using Windows 10, Trend Micro AV 

Re: Drop Box freezing windows 10

binary
Helpful | Level 6

You are right Jane, after gone through this Blog and as it says "Solved" but did not help me at all. In our case it was not Windows latest Feature update 1803 as this started happening before.

In our case, the anti-virus ie Worry Free Business Security Services (Trend Micro) and Dropbox conflicting to a level that its making the device to freeze. Either disabled the Dropbox from Startup or Uninstallation of Trend help resolved the probelm straight.

I will be reinstalling the Trend Again and see if it helps.

Re: Drop Box freezing windows 10

Rob21
Explorer | Level 3

Interesting. All of the problems we are having include Trend Micro WFBS-Services and Dropbox. The workaround is to disable Dropbox on startup and manually start a minute or two later.

Re: Drop Box freezing windows 10

binary
Helpful | Level 6
Hi Rob21,
Starting manually after a minute or two later does not help as in our instance it was still freezing. And very hard to expect from the end-user to do it.

Re: Drop Box freezing windows 10

Rob21
Explorer | Level 3

Yes - understand that we can't rely on end users.

 

I'm going to work at this from both ends and have started communication with Trend Micro.

Re: Drop Box freezing windows 10

binary
Helpful | Level 6

I would like to update that the problem resolved on our side now and here is the steps taken.

- Clean up the registry

- Uninstall and Install back Dropbox

- Uninstall and Install back Worry Free Business Security

------- Added Dropbox program files path in Approved List (just in case)

 

Also device speed improved quite a bit. We did not reinstall the windows.

 

Environment

- Windows 10 Pro (64-bit)

- Worry Free Business Security Services (Trend Micro)

 

I hope it helps to someone.

 

Re: Drop Box freezing windows 10

Rob21
Explorer | Level 3

Thanks. What did you use to clean the registry?

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    Umaster New member | Level 2
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    Socalvidz Helpful | Level 5
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