SOLVED: Dropbox App unexpectedly quit on Windows 10

[sgrya1]

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..."

It started about two weeks ago (and around the same time as two other unsolved posts on the forum). 

Two days ago I formatted my computer and reinstalled programs. This morning I opened the computer and saw the same error.

Running Windows 10. Does anyone have any suggestions?

[Megan]

Hi @dragomirradev, I'd be happy to help! 

You mentioned that your Dropbox account contains 4 million files. It's important to keep in mind that the app has a soft limit of 300K files. 

Now, if I were you, I'd use selective sync in order to offload the app, and the device itself. Can you give this one a go, and let me know of any updates? 

Also, what is the version of the app that you have installed to your device?

Keep me posted! 

[dragomirradev]

DropBox keeps sending me ads to increase my storage space from 1 TB to 2 TB to 3 TB to 4 TB. 

So, I recently did that and added more files. Now the question is how to remove some of them so that DropBox restarts. 

I am using 157.4.4808

I am not even able to do selective sync properly since the app keeps crashing.

I tried deleting a large directory with 1.6M files but even this is taking more than 48 hours. The numbers right below haven't changed in hours. I don't know why the status report says "Uploading" given that these are files that I am removing (on linux) from the DropBox directory.

tangra:~% dropbox status
Syncing 886,339 files
Uploading 886,336 files...

All in all, I've spent more *than 60 hours* of personal time over the last few days dealing with this, inc,luding 15 hours each day on Saturday and Sunday. It has been a disaster. I am supposed to be working on a presentation for a conference. I am leaving today and I haven't been able to work on the presentation because of all these problems.

Please help me out! Can you please remove that huge directory directly from the server?

Drago

Downloading 3 files...

[Hannah]

Sorry to jump in here, @dragomirradev and sorry to see you're having trouble.

The Dropbox app's performance is definitely not at its best right now, due to the large number of files and the simultaneous tasks it's trying to perform.

Do you see that the sync status of the app is stuck on a specific number of files or does it move, just very slowly?

[dragomirradev]

Hi, Megan,

Thank you.

I am using Selective Sync. I am using the latest version of the software (157.4.4808).

I have rebooted the machines and reinstalled the client several times.

I am now trying a very tiny Selective Sync to avoid another crash.

However, one of my devices, after 12 hours and more, still says "Syncing" and won't upload or download any files.

I am not sure if I should kill the client and restart the machine or keep waiting.

Thanks.

Drago

[Megan]

Hey @dragomirradev, can you send me a screenshot of the app's current syncing status? 

I'd also appreciate a screenshot of what you see when you hover your mouse over your little Dropbox icon. 

If I were you, I'd adjust the app's bandwidth settings, in order to make the app go a bit faster, if you will. 

[dragomirradev]

Hi, Megan,

Thanks for the message. I am attaching a screenshot.

As you can see, (1) the app is still syncing, and (2) the window in which the messages appear has moved partially outside my desktop, so I cannot even click on the buttons anymore.

Drago

[Hannah]

Thanks for the screenshot, Drago.

Hmm, is it possible that your screen is zoomed in? 

If not, try restarting your computer, to see if that helps at all (with the window issue).

[dragomirradev]

No, this problem has been happening with the DropBox client for a while.

When I launch the client, that window appears in the right place.

As time goes, e.g., each day, the window expands slowly, first to the point where the rightmost icon gradually disappears (like the moon), then a few days later, the next icon gradually disappears, and after a few days, the entire top part of the window disappears, as the window gradually expands rightward and upward. 

This has been very bizarre and it only happens with DropBox.

[Walter]

Hi @dragomirradev, thanks for the additional information there.

Is it OK with you if we reach out via email to investigate this further internally?

[dragomirradev]

Hi, Walter,

Yes, please do. I'd appreciate this.

[removed per the Dropbox Community Guidelines]

Thank you.

Drago

Drago