Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I have the latest version of dropbox, and I have a dropbox folder on my Windows 10 PC. It is syncing normally. However, I want to access the actual dropbox app in order to change the sync folder location. The problem is I cannot find a way to actually launch the app. There is a dropbox icon on my taskbar, but when I click it, it simply opens my dropbox sync folder on my PC (in Windows Explorer). Same thing when I try launching dropbox from the start menu. It just opens the folder. Dropbox is syncing the files just fine, but I want to actually access the app interface not the folder in explorer.
I know the general instructions say to click on the icon then click on your avatar and select preferences, but no such thing happens when I click on the icon in my taskbar (or in the start menu) - it simply opens Windows file explorer with my dropbox directory selected.
You need to change the preferences within the Dropbox app to tell it to open the app and not Explorer.
It gives you the option to change it on the 'General' tab
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Since I am unable to launch my dropbox app in the first place, is there a way to change the preferences to set it to launch the app without being able to launch the app? I mean if I were able to launch the app in the first place I wouldn't need to set it in the preferences. The whole issue is that I can't get it to launch the app, so I cannot set anything within the app. When I launch dropbox, I only get the explorer. I need to get from there to the app in order to set preferences, so I am hoping someone can help me with finding a way to open the app.
I have the same problem but this solution doesn't work for me. I have done an advanced reinstall (How to run an advanced reinstall of Dropbox | Dropbox Help), although some of the registry items did not appear. Installation also did not create a taskbar icon. When I add the icon and click, or CTRL-Click it, it still opens the folder. Right clicking only shows "Dropbox" and "Uninstall" but clicking or CTRL-Clicking that also opens the folder.
(The reason I tried the reinstall was that I don't have a Masters degree in computing and so could not make any sense at all of the response I got to ticket #14152215. That ticket is closed now, however I've been in hospital following a very serious accident and so could not reply to it.)
For more info on available support options for your Dropbox plan, see this article.
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