Sync Icons missing on Windows 11

[modelling architecture]

 

Hi all, 

Our sync icons next to the folders/files are missing on my computer. I cannot see if the files are local or online only.

I have resinstalled dropbox, and they were back for one day and have now dissappeared again. 

Please help!

[modelling architecture]

 

[Walter]

Hey @modelling architecture, sorry to hear you're having issues with this.

Could you please send us a screenshot of the app's exact status as shown in your taskbar at the moment?

If you happen to be running 3rd party apps that might be looking at your files on your computer, you may want to take a look at this discussion too.

In any case, please keep me posted!

[modelling architecture]

thanks for getting back to me. Please see image. this is also happening on my

 

laptop.

[Nancy]

Thanks for the extra screenshot, @modelling architecture!

Did you recently have an OS update, by any chance? 

Also, what’s the app’s current app version? You can check this by hovering over the small Dropbox icon in your system tray.

[Ioan Vlad V.]

Any updates on this? I have the same issue with the explorer icons.

New system. Clean installation. Windows 11 Pro version 22H2. 

Explorer Dropobox-specific icons missing. 

Is it theme-related?

Tried with different Windows 11 themes, but with no luck.

Please further advice. 

Thank you.

[Ioan Vlad V.]

Found the solution here:

https://www.dropboxforum.com/t5/Create-upload-and-share/Where-have-my-syncing-icons-gone/m-p/354329/...

[CT]

This just takes you to the main forum page and says "This has been archived, view related content below." That has nothing to do with the issue. 

[Ioan Vlad V.]

Jumping to conclusions based on a 6-month-old link that's now archived?
How can you verify now it wasn't a valid solution back then?

Take out your frustration on someone else! 

[Hannah]

Hey @Ioan Vlad V., do you remember the steps you followed to resolve this on your end, to see if they are helpful to @ct as well?

Were they perhaps these ones?