Synch error after reinstallation of Ventura 13.2.1 and running Running DropBox V169.4.5684

[Bruce K.14]

@Hannah  @Walter @Megan 

Now running Dropbox v 170.4.5895  Problem persists.

[Jay]

Hi @Bruce K.14, if the files are only visible on the site and not your machine, have you tried downloading them manually and putting them in the same location in the Dropbox folder?

[Bruce K.14]

@Jay  @Walter  @Megan  @Hannah 

Things have gone from bad to worse. The app Icon reports 44 files being uploaded and downloading 4,507 files. Only 1 file is reported with a sync issue when I select the fix issues tab.  That file is presently available on my device!!! See Attached.  The bad to worse is because all of my work done since the problem began IS NOT ON THE DEVICE I TAKE TO COURT!! I copied the files for my case today to a thumb drive and transferred them to my laptop. For all intents and purposes, I am back in the stone age. Manually copying files to my laptop is not sustainable. I really need someone with knowledge to grease this wheel. PLEASE

[Hannah]

Hey Bruce, would you mind sending us a screenshot of the file info of an example file that is giving you the sync issues?

[Bruce K.14]

@Hannah, @Jay , @Walter , @Megan  @Craig 

Dear Hannah,

Ver170.4.5895 Uploading 16 Files downloading 4k files since March 16, 2023, and growing. This information was also sent to Craig (Dropbox Support). You stated that this would be expedited and transferred to a unit specializing in errors of this type, that you are only an email away. Forgive me if I perceive that this matter is not taken seriously by your support. Is this indeed a recommendation to use another provider?

I am again providing you with a screenshot previously provided and taken again today.

[Bruce K.14]

@Hannah 

Is it realistic that the resolution has not been effectuated since Monday?

[Hannah]

Apologies Bruce, but here on the Community we don't have a way to see if you've reached out to our support team or not, unless you provide us with the ticket number for your communication.

Since you have reached out to them, please send us the ticket number, so we can investigate this further.

Also, I was referring to a screenshot of the file info as described here, if you can get one.

[Bruce K.14]

@Hannah 

Ticket 21854646

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Dear Hannah, Please let me know precisely which file you want me to screenshot. The article identifies many files.

[Hannah]

Thanks for the ticket number, Bruce.

I passed your feedback along and also raised the priority of your case on my end.

I can see that a member of our team has reached out to you, so make sure you take a look and respond to them, to continue troubleshooting.