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Sync with Mac iOS 12.6

Sync with Mac iOS 12.6

FFP
Explorer | Level 3

My iOS automatically updated and I haven't been able to sync to dropbox since. I uninstalled and reinstalled it to no avail. It puts up an error message that says dropbox cannot be opened at this time. 

7 Replies 7

Walter
Dropbox Staff

Hey @FFP, sorry to hear about this.

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

If there's a blue hyperlink with the error log, please send that on as well.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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FFP
Explorer | Level 3

Screen Shot 2023-03-08 at 5.36.05 PM.pngScreen Shot 2023-03-09 at 10.19.32 AM.png

Megan
Dropbox Staff

Hi @FFP, thanks for the full error! 

 

It seems that the error you’re encountering is temporary and should be fixed by restarting the Dropbox desktop app.

 

To restart the Dropbox desktop app:

 

  • Open your Dropbox desktop app if it isn’t running already.
  • Click the Dropbox icon in the menu bar at the top of your screen.
  • Click your profile picture or initials in the upper right of the window that appears.
  • Click Quit.
  • Open a new Finder window.
  • Click Applications.
  • Double-click the Dropbox icon.

If the issue persists following the restart, please let me know and we can investigate further.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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FFP
Explorer | Level 3

Dropbox will not open at all. I have uninstalled and reinstalled it. Twice. I have restarted my computer multiple times. Any other advice? 

Jay
Dropbox Staff

Hi @FFP, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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FFP
Explorer | Level 3

Yes please email me! Thank you!

Jay
Dropbox Staff

Thanks, I've sent you an email, when you get a chance, feel free to reply when you get a chance!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    Megan Dropbox Staff
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