Sync with Mac iOS 12.6

[FFP]

My iOS automatically updated and I haven't been able to sync to dropbox since. I uninstalled and reinstalled it to no avail. It puts up an error message that says dropbox cannot be opened at this time. 

[Walter]

Hey @FFP, sorry to hear about this.

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

If there's a blue hyperlink with the error log, please send that on as well.

Thanks!

[FFP]

[Megan]

Hi @FFP, thanks for the full error! 

It seems that the error you’re encountering is temporary and should be fixed by restarting the Dropbox desktop app.

To restart the Dropbox desktop app:

• Open your Dropbox desktop app if it isn’t running already.
• Click the Dropbox icon in the menu bar at the top of your screen.
• Click your profile picture or initials in the upper right of the window that appears.
• Click Quit.
• Open a new Finder window.
• Click Applications.
• Double-click the Dropbox icon.

If the issue persists following the restart, please let me know and we can investigate further.

[FFP]

Dropbox will not open at all. I have uninstalled and reinstalled it. Twice. I have restarted my computer multiple times. Any other advice? 

[Jay]

Hi @FFP, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[FFP]

Yes please email me! Thank you!

[Jay]

Thanks, I've sent you an email, when you get a chance, feel free to reply when you get a chance!