cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: There was a problem completing this request

There was a problem completing this request

Gail_P22
New member | Level 2
Go to solution

I'm unable to do anything with DropBox - browser page keeps loading the error message "There was a problem completing this request."  In reading through community postings with the same problem, I have tried deleting files to make room, but I'm unable to remove files - the page simply reloads with the same error message.

Same with any other activity - cannot load, share, or delete files nor folders.

I've tried updating security, logging out, then logging back in, to no avail.

Any help is appreciated.  Thank you. 

Gail_P22

1 Accepted Solution

Accepted Solutions

Gail_P22
New member | Level 2
Go to solution

OK, I was finally able to make DropBox work with Firefox (v. 61.0.1).  I started Firefox in Safe Mode, then went to Library > History > Clear History > Clear Everything.  Then restarted FF in regular mode, and was then able to access my DropBox account.  Hope this helps someone out.  🙂

View solution in original post

4 Replies 4

Walter
Dropbox Staff
Go to solution

Sorry to hear that @Gail_P22 - tried another browser yet?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Gail_P22
New member | Level 2
Go to solution

Hi, Walter,

 

Yes, and that seems to have solved the problem!  I was trying to access via FireFox (v. 61.0.1) earlier on a Windows Surface Pro 4; when I tried using Microsoft Edge, it worked fine.

So, there seems to be a potential compatibility issue with FireFox.  

The DropBox site asked me to change my password, also - perhaps because of the multiple logon attempts.

Thank you for the response!

Gail_P22

Gail_P22
New member | Level 2
Go to solution

OK, I was finally able to make DropBox work with Firefox (v. 61.0.1).  I started Firefox in Safe Mode, then went to Library > History > Clear History > Clear Everything.  Then restarted FF in regular mode, and was then able to access my DropBox account.  Hope this helps someone out.  🙂

Walter
Dropbox Staff
Go to solution

Thanks for the update @Gail_P22 - glad I could help :wink:

 

Have a lovely day ahead and thanks for sharing your tips with the Community! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?