Vault disappeared on iPhone app after last update

[Lanie00]

I’m running iOS 17.1 and DropBox app version 352.2.2. Since the last DropBox app update Vault is no longer accessible. I’ve been able to access it on the desktop site only. I’ve cleared the cache and signed out but Vault does not show up. Is this a known issue with this version or is it a feature going away on the app?

[Hannah]

Thanks for bringing this to our attention, @Lanie00.

Since there's a new version out right now (352.2.4), would you mind updating to that one, to see if that helps?

Keep me posted.

[Lanie00]

Hi Hannah, it doesn’t appear that version is available on the App Store at the present.

[Hannah]

Hmm, in this case, would you mind removing/uninstalling the app and then reinstalling it?

[Lanie00]

I’ve tried that as well but no dice. The menus under “Accounts” is different. There used to be a “Features” header and “Vault” underneath but Features isn’t even listed on the update.

[Hannah]

Would you mind sending us a screenshot of that, @Lanie00?

[Lanie00]

Even when I click on "What is included in my plan?" there's no mention of Vault.

[Lanie00]

Hi Hannah,
I added screenshots below. Any update on this issue?

[Lanie00]

Any update on this issue?

[iar]

Hi @Lanie00, I'm an engineer on the iOS app.

We've changed the messaging and options in those views you shared, so those screenshots seem correct. That said, the Vault feature and folder should still be available via the Files tab on mobile.

Could you please confirm whether the folder is accessible at the top level of your Dropbox folder within the Files tab?