Apps and Installations
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I recently upgraded my PC desktop to Windows 11. Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless. On the desktop, I can access Dropbox through the web, but updated files from my other computers do not show up as updated when I load them into their usual application on the desktop! (for example, I can "see" an updated Excel file in the Dropbox viewer, but when I try to open it up in Excel, I only get an older file.) I think the Dropbox app is not loaded in Windows 11, but when I attempt to install the download (both the regular and the extended), I get an error message that the files needed cannot be accessed. Is this the problem? If so, how do I fix it? The Microsoft Store only has something called Dropbox for S Mode (I don't have S Mode, as far as I know). Should I use that? This is both confusing and frustrating. Help!
The updated files do show up when I look on the Dropbox website.
I suspect there's an issue with the Dropbox app. It is in the list of apps I can get to through the Start menu, but when I click on it, nothing happens. There's no icon for Dropbox on the Taskbar or in the Hidden Icons cluster.
I tried (several times) to download and install the Dropbox app from the Dropbox website. The download seemed to go properly, and it started to install, but then stopped, and I got an error message to the effect that the installer could not open the proper files.
What do you suggest trying next?
I downloaded Dropbox for S App again, and opened it. The up-to-date files are there, much like on the Dropbox website, but when I try to open a file (for example an Excel file, using Excel), it's empty. If I look for the file through Excel, it's not the up-to-date file. This isn't the answer...
Yes. I can open the web-based Dropbox, and it's up-to-date. The problem occurs when I try to either access a Dropbox file from one of my Office applications (Excel, Word), or open a file from the web-based Dropbox into the Office application (in which case it does not load up, or I get the non-updated file from before I upgraded to Windows 11).
The error message is: "Unable to extract the activation files. See the link below for instructions to perform an advanced reinstall."
This is the link: Dropbox installer failed to start | Dropbox Help
Most of the suggestions don't seem to apply to my situation (as everything worked fine until I upgraded to Windows 11 on my desktop).
I am running anti-virus software (Webroot) that does not block installs without giving me the option to over-ride it, so I don't think that's an issue.
The link you sent me for getting out of S mode applied to Windows 10, not Windows 11, and I could not make sense of how to apply them to what I saw in my now Windows 11. If you think this really might be the issue, can you provide any instructions about what to do?
For more info on available support options for your Dropbox plan, see this article.
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