Won't stop indexing on Mac

[msheppard]

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.

[Megan]

Hi @TreeSawDesign, welcome to our Community! 

Did you notice the app's syncing status being stuck after the update to the new Dropbox for macOS? What about the OS version that you're using on your end? 

If the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article.

Keep me posted, and we'll take it from there!

[sscotti1]

Since i have bought a new Macbook air 1 month a go my dropbox hasn't synced so when i log in on my other devices it is not up to date. I have signed in and out and number of times turned computer on and off. From what i am reading on here it is a frequent problem. Please give me a solution or i will cancel my account as it is useless too me unless i can move across devices. That is the point of your product.

[sscotti1]

 

[Megan]

Hi @sscotti1, sorry to hear about that! 

Can you clarify the OS you're using on your Mac, please? Also, did you notice the number decreasing there at all, or not?

Keep me posted, and we'll take it from there! 

[sscotti1]

I am on a Apple M2 OS Ventura 13.4.1

Have tried everything so far !!

Getting very frustrated as its a brand new laptop - so really appreciate a quick response so i can keep working !!!

Thanks,

Sarah

[sscotti1]

Hi again - and no the number of files is not decreasing but increased yesterday!!

[Hannah]

Hey @sscotti1, can you also try giving Dropbox full disk access, to see if that helps?

[Simonsen]

I have tried  to give full disk access - but it is still the same! What to do then?

[Simonsen]

Hi Walter

Still problems after several weeks. 

[sscotti1]

Yes- Full disc access is on