Won't stop indexing on Mac

[msheppard]

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.

[Marcos12]

I have the same problem 

7 days stuck 'indexing' since updating on Mac

[Marcos12]

I still waiting a solution, my order can't updated in allay devises. 

[Marcos12]

I still waiting a solution, my order can't updated in allay devises. 

[Marcos12]

7 days

[Walter]

Hey @Simonsen & @Marcos12, if you tried the latest version of the desktop app and still having issues with this, may we reach out via email to investigate a bit further? 

[sscotti1]

Me also - it’s been weeks and stuck on indexing - please email me directly as I need to fix this - the response has been very slow and I just received a bill for my subscription - when it’s not working!!

[Marcos12]

Hello, Yesterday I solved the problem by installing Dropbox, logging out, and restarting again. Good luck.

[Hannah]

Hey @Marcos12, I'm happy to see that you were able to resolve this!

And @sscotti1,  I understand and no need to worry; I just sent you an email, and we'll continue there!

[Simonsen]

Hey @Walter 

It still don't work after updating. Could you please mail me directly??

[Megan]

Sorry to jump in here @sscotti1 

I just sent you an email, I'll see you there!