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blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc. If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but th...
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
Thatâs correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isnât complete, so the âinvisible fieldsâ for email and password can be clicked there.
Even after you login and get past the tour page, youâre still going to experience sporadic behavior and syncing, since the underlying problem remains and hasnât been resolved.
Aside from the above troubleshooting for the VPN etc, Iâd personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, thereâs little you can do from your endâŠ[This thread is now closed. If you have a similar or new question, you can ask here.]
I was able to workaround the issue.
I noticed the PCs that have the issue were using static IP address. The ones with DHCP did not have the problem.
I switched the trouble PC to DHCP and the problem went away. I was able to login. I was then able to switch back to a static IP address and dropbox works as normal.
So you'd think there is a difference somehow between the network setting between the DHCP and static PCs, but I have a staticly assigned Windows 10 PC that also does NOT have the problem. I used the same IP address as the problem PC (only one connected to the network at a time, obviously).
So, it seems it only occurs on a Windows 7 Pro PC and using static IP address. It could be some Windows Update patch.
I have not been able to use a different network to test. However, I had my network team check outgoing connections from my PC during the dropbox blank login screen and there were none. So that tells me that whatever is blocking the connection blocks it before it reaches the network firewall. (I have tried 3 different workgroup switches of different makes and models, btw)
Jane
Dropbox Staff
Dropbox Staff
