"Dropbox failed to uninstall" on Win10

[arrysaa]

Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the same error. Already follow the steps from previous post in Dropbox Community, still no luck. Can please help......

[Jay]

Could you the advanced reinstallation steps again, and ensure that any Dropbox folder with the installation is empty first?

[arrysaa]

The folder C:\Program Files (x86)\Dropbox is already empty before continuing with the installation of "Dropbox 194.4.6267 Offline Installer.x86" and try the 2nd time with "Dropbox 193.4.5594 Offline Installer.x86" - it still ends up the error message as previously shared.

[Hannah]

Hey @arrysaa, sorry to jump in, just wanted a clarification.

Are you at this point after trying the advanced reinstall process Jay suggested, or after the previous steps you'd already followed?

[arrysaa]

I manage to uninstall Dropbox Desktop Client with the help of RevoUninstaller tool which previously I can't uninstall it. After that, I want to install back Dropbox Desktop Client trying with 2 different stable version - "Dropbox 194.4.6267 Offline Installer.x86" and "Dropbox 193.4.5594 Offline Installer.x86" and I always end up the same error message

I follow the info as mentioned in the error message - " ..... vcruntime140.dll was not found." in that specified folder and actually such file exists in that folder as shown in the snapshot below 

 

I am clueless of what else to do ..... please help .....

[Jay]

What is the exact version of Windows 10 that you're running on your machine?

Is this a company-managed device, or your personal machine?

[arrysaa]

Am running Windows 10 Home Edition and it's my personal machine ....

[arrysaa]

[DBoxTips]

Hello @arrysaa 

Could you please try the following?

1. Download ProcessMonitor from the Microsoft website (SysInternals)

2. When ProcessMonitor starts, in the "Process Monitor Filter" window set the following filters:

• "Process Name" "is" "Dropbox.exe" then "Include" -> click "Add"
• "Path" "contains" "vcruntime140.dll" then "Include" -> click "Add"

3. Click "OK" 

4. Press Ctrl+X on your keyboard to clear the logs

5. Start Dropbox

6. Take a screenshot of what the logs in ProcessMonitor show after trying to start Dropbox. Please make sure the "Result" column is visible in the screenshot.

7. Reply to this forum thread with the screenshot.

Performing the above steps should help us figure out why Dropbox is not able to locate that DLL on your computer.

Looking forward to your reply,

Andrew (DBoxTips)

[arrysaa]

Just install Dropbox Desktop Client Dropbox 194.4.6267 Offline Installer.x86 - the installation is complete but when I execute Dropbox.exe - the same error message still appears 

 

So I can't monitor Dropbox.exe via ProcessMonitor tools as it doesn't get loaded - only DropboxCrashHandler.exe and DropboxUpdate.exe loaded. 

[DBoxTips]

Thank you for trying that. Since you didn’t attach the screenshot of the logs list in the ProcessMonitor, does this mean the list was empty?

If so, could you please try removing the “Process Name” “is” “Dropbox.exe” filter in Process Monitor, clear the logs (Ctrl+X) then try starting Dropbox once again and let me know if the logs list in Process Monitor is still empty?

Please note the Process Monitor is just a tool to monitor your attempts of starting Dropbox. Even if Dropbox cannot get started, the attempts of Windows to load vcruntime140.dll needed for starting Dropbox should still be logged in Process Monitor.

Could you please try that and send a screenshot of the logs list from Process Monitor?

Thanks,
Andrew (DBoxTips)