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Access to share folder to a specific domain is restricted

Access to share folder to a specific domain is restricted

dsanchezj93
Explorer | Level 4
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I'm trying to share access of a folder to a specific domain. Tried from different accounts (Business and Personal) and different folders having the same result. I looked through all settings trying to find any option causing the issue but didn't find anything that helps.

dsanchezj93_0-1671208618511.png

 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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Hi @dsanchezj93, is it possible that this user is on a Dropbox Business team? There is an option for team admins to prevent external shared folders from being added to their accounts.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Nancy
Dropbox Staff
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Welcome to the Community, @dsanchezj93! I hope you’re doing well. 

 

Can you please clarify if you’re the owner of this shared folder? Is it possible to go to the folder settings (from the gear icon showing on your screenshot) and send me one more screenshot of what you see there? 

 

Let me know when you have more updates.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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dsanchezj93
Explorer | Level 4
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Nancy, 

 

I'm the owner of the folder, here's a screenshot of the settings. However, I notice the specific issue is with a particular email domain that it can't be shared any other domain I tried was successful.

 

dsanchezj93_1-1672850554648.png

 

Jay
Dropbox Staff
Go to solution

Hi @dsanchezj93, is it possible that this user is on a Dropbox Business team? There is an option for team admins to prevent external shared folders from being added to their accounts.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

dsanchezj93
Explorer | Level 4
Go to solution

@Jay

 

Thanks for this information. I have confirmed the domain I'm trying to share access is under a Dropbox Business Account and has restricted external shared folders. 

Jay
Dropbox Staff
Go to solution

No worries, glad to have helped out! If you need any further assistance in the future, please let me know.

 

Enjoy the rest of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Jay Dropbox Staff
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    dsanchezj93 Explorer | Level 4
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    Nancy Dropbox Staff
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