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Adding an external drive to the backup cloud devices

Adding an external drive to the backup cloud devices

bs98909
Explorer | Level 4
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I have Preferences / Backups already setup, how do I manually add an external drive?

 

I have the check box for "External Drive Backups" and under devices I see that I have three devices listed. 

 

How do I manually add a HDD as an item to be backed up - Theis external drive is always attached to my iMac and it contains my Dropbox folder.

 

HELP!

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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After reading your original post again, I realized that you wanted to backup the external drive, which also contained your Dropbox folder. This isn't possible when using the Dropbox Backup feature.

 

If you want to backup the drive, then you need to move the Dropbox folder away from the external drive.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

13 Replies 13

Jay
Dropbox Staff
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Hi @bs98909, thanks for bringing this to our attention.

 

If you try to open the Dropbox Backup settings in the desktop app, are you able to backup the external drive from there?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
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bs98909
Explorer | Level 4
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Maybe I'm missing that but I don't see any way to do that. I am on an iMac running version 182.4.6427 and when I click on the "Backups" tab I can see "Manage Backups" but NO PLACE to add any drives. When I click on the "Manage Backups" I see my systems listed that are using Dropbox for backups but again no place to add any thing. There does seem to be text at the bottom left called "Add a backup" but that just seems to be text and not a button or anything to click on.

Jay
Dropbox Staff
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Under the 'Add a backup' section, is there no external drive listed?


Jay
Community Moderator @ Dropbox
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bs98909
Explorer | Level 4
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Nope, nada, nothing

bs98909
Explorer | Level 4
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I could send a snapshot but there is no means to send an attachment

bs98909
Explorer | Level 4
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Ooops silly me : [removed]

and the drive is already mounted and attached to the iMac. The drive is mounted at boot.

Walter
Dropbox Staff
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Hey @bs98909, sorry to jump in here, but could you use the camera icon (insert photo option) in your reply's box to attach your screenshot instead of sending us a shared link to it?

 

Also, can you maybe navigate to your backups page online and let us know if you can backup your external drive from there? 


Walter
Community Moderator @ Dropbox
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bs98909
Explorer | Level 4
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Screenshot 2023-09-19 at 3.56.46 PM.png

 

Ah I see that now - thank you that

Hannah
Dropbox Staff
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Sorry, @bs98909, you mentioned that the external drive you want to back up, has your Dropbox folder in it.

 

Do you mean a copy of your Dropbox folder, or the actual syncing Dropbox folder?


Hannah
Community Moderator @ Dropbox
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    Jay Dropbox Staff
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    bs98909 Explorer | Level 4
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