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Backup is stuck on "setting up"

Backup is stuck on "setting up"

ewobndqaq
Helpful | Level 5

I'm want to backup desktop and picture folder. But Dropbox backup is stuck on "setting up" over 2 hours. I read many threads on this issue, but nothing changed.

 

I restart dropbox client and computer over 10 times. My dropbox client and windows 10 is up to date.

Also, My internet is working properly. Each folder has a usual location. Size of these folders isn't over 150GB and my plan is dropbox plus(2TB). 

1 Accepted Solution

Accepted Solutions

Re: backup is stuck on "setting up"

ewobndqaq
Helpful | Level 5

Now, i find the solution. When I stopped AMD Software in task manager, everything goes well.

View solution in original post

3 Replies 3

Re: backup is stuck on "setting up"

ewobndqaq
Helpful | Level 5

Now, i find the solution. When I stopped AMD Software in task manager, everything goes well.

Opening Desktop App

kharrell
Explorer | Level 3

Screen Shot 2022-07-12 at 4.51.10 PM.png

 

Hi Dropbox Community,

 

I am able to access my Dropbox account through Dropbox.com but my Dropbox desktop app will not open. I attempted to uninstall and reinstall though I received this message. Can someone please advise?

 

Thanks,

Kelly

Re: Opening Desktop App

Rich
Super User II

@kharrell wrote:

I am able to access my Dropbox account through Dropbox.com but my Dropbox desktop app will not open. I attempted to uninstall and reinstall though I received this message. Can someone please advise?


During the install you're trying to activate the computer backup feature which requires key folders (Desktop, Documents, Downloads, etc.) to be in their original location, and two of your folders aren't. If you don't need the backup feature, don't enable it during the installation. It's an option, not a requirement. You can always activate later if needed, and after you've moved those two folders back to their default location.

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Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    kharrell Explorer | Level 3
  • User avatar
    ewobndqaq Helpful | Level 5
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