Camera Uploads keeps uploading images from WhatsApp

[wallemoney]

Dropbox App version 342.2.4

So I only want to back-up the Camera Roll (DCIM/Camera). But even if I just checkmark Camera Roll and uncheck WhatsApp, WhatsApp images will still manage to get into the Camera Upload. I tried to circumvent this by just Uploading Files directly to the Camera Upload folder (by navigating directly to the DCIM folder), only to be greeted by a "too many files" error. Camera Roll isn't explicitly uploading just from the DCIM Camera folder, and these WhatsApp images are saved in a separate WhatsApp folder. I appreciate any feedback.

[Hannah]

Hey @wallemoney, thanks for bringing this to our attention.

Are the WhatsApp images also saved in your Camera Roll apart from the WhatsApp folder on your phone?

Can you send me a screenshot of your Camera Uploads settings, showing the images you've chosen to upload?

And what is your device's OS and version?

Let me know and we'll go from there.

[wallemoney]

Thanks for the reply, and for streamlining the topic header. Given how many times this topic was viewed, I suspect this might be attributed to my OS. 

You'll find the screenshots attached. My device's Android version is 13, running Nothing OS 1.5.6. And my WhatsApp are saved exclusively in the default pathway within WhatsApp destination folder. I double checked my internal storage there's no WhatsApp data in the DCIM/Camera folder.

 

[Hannah · Accepted solution]

Thanks for that, @wallemoney!

If you clear the Dropbox app's cache or uninstall and reinstall it, do you see the same behavior?

[wallemoney]

Oh bollocks! I'm embarrassed to say that clearing the cache did actually resolve the issue, when uninstalling and reinstalling did not. 

However, now there is a new issue; 6677 items have completed sync, while the internal storage DCIM/Camera has 7325 items? I can see that both very recent as well as very old items at the beginning and end of both lists have been excluded, I can only imagine there's a bunch in the middle, but not sure why syncing was skipped for these.

[Walter]

Hey @wallemoney, sorry to jump in here, but could you try replicating this issue on a supported mobile environment, namely on a supported Android OS version? 

Apart from that, if the automatic camera uploads have finished and you're still missing some files, you can try finding them and uploading them manually via the (+) button within the Dropbox mobile app. 

[wallemoney]

@Walter can you please elaborate on "supported Android OS version"? Is Nothing OS Android 13 not supported? Unfortunately I don't have another mobile device on hand.

I could definitely add the files individually, but that's 648 missing files that I have to search for. Hoping to avoid that, and to streamline the sync process moving forward when new Camera files are propagated. 

Thanks in advance!

[Walter]

I meant the vanilla (or stock) version of Android OS @wallemoney 

In the meantime, you could try turning Camera Uploads off and then back on to see if that helps improve the issue with the missing files. 

If the issue persists, could you check a sample file and let us know its size and type? 

[wallemoney]

Toggling the Camera Upload on/off unfortunately made no difference.

Attached are two photos saved in the same directory that were excluded from the Camera Upload, exposed 8 years apart.

[Hannah]

Hey @wallemoney, you have no issue uploading these photos manually, right?