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Can specific links be reused?

Can specific links be reused?

tdavis1
Explorer | Level 4
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I have somewhat recently started working at a company. Previously, when doing sales pitches, our salesmen would use a QR code as a quick link to a specific product. Need for that product waned and they stopped using that QR code. The file has been moved, I guess, since then. Since I began, they have reworked the product with a new version and have already started trying send out the previous QR code, which now links to nothing as you can see. (https://www.dropbox.com/s/t72tly8jr4wzrjc/RDM_62-5440.pdf?dl=0) The sales team would like to use the same QR code/link since they already started sharing it.

If I have a new, updated version of the file they are trying to link to, is there a way that I could put that file on our dropbox and use the above link to get to it? 

Of course, my guess is no, but if so, could anyone tell me how to do it?

Thank you.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @tdavis1, is there any chance that you locate the content, and move it back to the original path it was?

 

If the file is moved back, that should usually do the trick. If you need to update the shared link, in order to "follow" the file on the path it exists now, then you would need to re-create it. 


Megan
Community Moderator @ Dropbox
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7 Replies 7

Walter
Dropbox Staff
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Hey @tdavis1, thanks for using Dropbox and welcome to the Community!
 

Can you clarify the exact error you're getting when trying to access the link in question?

 

Is the file that the link points to deleted or moved to a confidential folder perhaps?

 

Any additional information you can share is more than welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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tdavis1
Explorer | Level 4
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When clicking the link, it brings up a page that has a sad looking pug with, "That didn't work for some reason. If it's a fluke, it might work if you refresh the page. You can also ask us for help."

I believe that the original file that was linked to has been moved to a different folder. I have double-checked that permissions are set that anyone with a link can view it. I cannot know with certainty if it was moved since it was before my time with the company. I just know where the file is now.

I think my question essentially boils down to, can I customize a shared link or is it just auto-generated and out of my hands? OR is it possible that I could make that link redirect into the updated version?

Megan
Dropbox Staff
Go to solution

Hi @tdavis1, is there any chance that you locate the content, and move it back to the original path it was?

 

If the file is moved back, that should usually do the trick. If you need to update the shared link, in order to "follow" the file on the path it exists now, then you would need to re-create it. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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tdavis1
Explorer | Level 4
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Unfortunately, I do not know where the file originally was located when the link was created, nor does anyone else here.

I will just create a new link and my salesman will just have to deal with it. We will make it work.

 

Thank you for your help!

amandachin
Dropbox Product Manager
Go to solution

Hi @tdavis1 , we're launching a QR code feature within Dropbox that might solve your problem. I'm guessing you're currently using an external service to create QR codes that link back to Dropbox, which is difficult to maintain when files move around inside Dropbox. 

 

I'll give you access to start using it next week. If you have any feedback, I'd love to hear! 

 

 

 

 

tdavis1
Explorer | Level 4
Go to solution

I currently use Corel Draw to generate QR codes. It would be great to be able to generate them directly in Dropbox.

Would this feature in Dropbox maintain the QR code even if files were moved (which we will likely not do anymore, but just in case)?

amandachin
Dropbox Product Manager
Go to solution

Yes, the QR code will still lead to the file, even if you move it to a different folder within Dropbox. 😁 @tdavis1 

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    amandachin Dropbox Product Manager
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