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Can't Get Past Dropbox Ad

Can't Get Past Dropbox Ad

Research-12
Explorer | Level 3

I've got a free account. Someone sent me a link to share a file with me. When I click on a link all I get is a Dropbox ad giving me upgrade options. Here is the URL for what comes up:

https://www.dropbox.com/plan-upgrade?oqa=wb_oq_rd_fb&reason=out-of-space

 

Note the "out-of-space" But the page says "131.47 MB of 2.5 GB used"

How do I get past the ad? I cannot get to the file the person wants to share with me.

Thanks for any help.

4 Replies 4

Walter
Dropbox Staff

Hey @Research-12, sorry to hear you're having issues with this.

 

If the file was shared with you with view only rights, you should be able to by-pass or close the prompt to upgrade.

 

Could you send us a screenshot of how it looks on your end and clarify how exactly was this file shared with you in the first place?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Research-12
Explorer | Level 3

Thank you, Walter.

Here is the invitation and another screenshot that shows what I get when I try to access the folder.

Screenshot from 2023-07-05 11-43-35.pngScreenshot from 2023-07-05 11-38-11.png

Walter
Dropbox Staff

Thanks for the screenshot @Research-12 

 

They seem to have shared with you a shared link with edit rights and to be able to do this you'd need to add the file to your account. If you don't have enough quota to store the file in your Dropbox account, it's normal that you get this message.

 

Could you maybe ask them to share the file with view only rights from their end?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Research-12
Explorer | Level 3

Thank you, Walter. I'll work on it.

Take care.

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