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CyberAmazon54's avatar
CyberAmazon54
Helpful | Level 5
7 years ago
Solved

Cannot Save Changes Made to Xcel File Saved in DropBox Using iPad Pro 12.3.1 iOS

I keep my financial budget in an Xcel spreadsheet that I update with changes each month. Recently I have begun experiencing issues trying to save updates to my file. All my files are “stored” in Drop...
Mobile
sync
Third Party Integrations
  • CyberAmazon54's avatar
    CyberAmazon54
    7 years ago

    Work around... saved to My Files (on iPad). Can edit/save with no problem. Save file to DropBox for posterity (just can’t edit file opened from DropBox)!

Bricroq's avatar
Bricroq
Explorer | Level 3
7 years ago
Hi Walter

I have two images of the error messages but confess I don’t see how to send them to you. Can you advise please. They are stored in my Dropbox account as it happens.
Brian
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for the response, Brian; how are you today?

At this point, could you let me know the exact OS version of your iPad and the versions of the mobile apps you're using (both ours and Excel's)?

In addition, here's how to attach screenshots here:

If that doesn't work (if you're using a mobile device), maybe you'll need to request the desktop mode through your browser and try again. 

If everything else fails, you can send me a shared link to the screenshots in question so I can have a further look.

Thanks in any case!

  • Bricroq1's avatar
    Bricroq1
    Explorer | Level 3
    7 years ago

    Hi Walter,

    Here are the two different messages I get:-
    IMG_4355.JPGIMG_1598.JPG

     

    My iPad OS is now iPadOS 13.1.2 but was 12.4.2 at the time of these screenshots.

    Excel App is 2.9.1

    Dropbox App is Version 162.2

    I've had to create a new Dropbox community name on my iMac desktop as I could only ever get to a screen wanting me to put in a new Username to access the community forums.

    Brian.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Thanks for the additional information, Brian!

    Can you please let me know if you're experiencing the same issue now that you updated your iPad's OS? 

    Also, does this occur for all of your Excel files, some or only one? 

    By the way, have you by any chance asked Microsoft about this directly as the error you get is coming from their app?

    Let me know how this goes!

  • Bricroq's avatar
    Bricroq
    Explorer | Level 3
    7 years ago

    Hi Walter,

    So far (1 day) no probs on this OS.

    It could happen on any file I was using loaded from Dropbox - which, to be fair, is the majority but definitely not just one file. 

    I haven't asked MS, mainly because I hadn't experienced a problem with non-Dropbox files and also because I found the similar issue in the forum.

    Thanks,

    Brian

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Glad to hear it works now, Brian - thanks for looping me in too!

    If you stumble upon an issue with this in the days to follow, please let me know so we can look further into it.

    Thanks again Bricroq!

  • CEBS's avatar
    CEBS
    New member | Level 2
    6 years ago

    I have the same issue. I have to save a copy, go to pc, make change again and then delete the copy.

     

    everything is up to date

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